Data and Technology Program Specialist

2 months ago

Austin, United States Texas Department of Aging & Disability Services Full time
Job Description:
The Texas Health and Human Services Commission (HHSC) is seeking highly qualified candidates to fill the position of Community Partner Program (CPP) Data and Technology Program Specialist within the Access and Eligibility Services (AES) Community Engagement Division. AES is committed to helping Texans access essential services such as food, medical care, cash assistance, and other social services and supports. We seek an ideal candidate who thrives in an environment that values innovation, excellence, diversity, collaboration, leadership by example, and continuous improvement. The CPP Data and Technology Specialist works under the direction of the CPP Technology and Operational Manager.
This role is not just a job; it is an opportunity to make a significant impact in the lives of many, fostering a healthier and more supported community across Texas. If you are passionate about driving change and eager to contribute to a team that goes above and beyond to serve, we want to hear from you.

The Community Partner Program is not only a qualifying organization for the Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making qualifying monthly payments, but also offers Discount Purchase Program, a lifetime monthly retirement annuity as well as Texa$aver (k) and Programs under the Employees Retirement System of Texas.

To learn more about how CPP makes a difference in our community, click on the link: Building Bridges: A Guide to the CPP Program

Essential Job Functions:
Attends work on a regular and predictable schedule by agency leave policy and performs other duties as assigned.

(25%) Assists with collecting and analyzing program data from the Community Partner Program (CPP) staff (which includes SNAP Application Assistance, Community Support Specialists (CSS), and contractors). Assists with designing strategies to mitigate or avoid risks for program improvement. Analyzes and interprets qualitative and quantitative data sets. Interprets and presents data to diverse audiences in understandable formats, including memos, reports, and data visuals. Coordinates specialized research projects to analyze data and identifies and implements strategies for program improvement and strategic change.

(25%) Assists the Data and Technology team with administration and ongoing development of databases and customer relationship management software (Salesforce). Oversees the quality of the deliverables and activities of CPP non-financial contractors, provisioning, and background checks. Works with CPP staff and external parties to maintain and create solutions and improvements to the application. Maintains accurate program data across various computer applications. Works with CPP staff and external parties to identify needs and create reports.

(15%) Works closely with the Data and Technology Team and CPP team members to lead and support special initiatives, projects, and daily program operations. Assists in leading project workgroups and coordinates meetings and teleconferences with internal and external members. Develops recommendations relating to changes in programs and policies for CPP improvement. Helps create strategic work plans to improve program operations and implement new projects and initiatives. Act as liaison between the CPP team and external vendors to manage and analyze technology projects, websites, and applications.

(15%) Works with internal and external partners to respond to programmatic and technical inquiries. Works with other program areas within Access and Eligibility Services and HHSC to identify collaboration opportunities and ensure policy alignment with other applicable initiatives. Provides technical support and consultative services to program staff, governmental agencies, community organizations, or the public.

(10%) Assists in developing, preparing, and approving written data analyses, handbooks, research projects, training materials, and other documents as assigned. Serve as a subject matter expert in developing training materials and facilitate training for staff and partners on using online systems related to the CPP.

(10%) Works with the CPP team to create project management tracking tools. Uses project management principles and methodologies to identify operational and program improvement areas. Synthesizes complex projects into work plans.

Knowledge Skills Abilities:
•Knowledge of HHSC benefit programs
•Knowledge of CRM software, especially Salesforce; managing databases; proficient to advanced Excel knowledge; adept at navigating computer applications
•Skill in establishing project goals and deliverables, managing multiple competing priorities and tracking and monitoring project progress.
•Skill in identifying problems, evaluating alternatives, and implementing solutions
•Skill in evaluating complex or unclear assignments and developing appropriate course of action
•Skill in working collaboratively and cooperatively with diverse groups.
•Ability to interpret data and develop effective operating procedures
•Ability to organize and present information effectively, both orally and in writing
•Ability to think creatively and support creative thinking in others
•Ability to establish goals and objectives
•Ability to establish and maintain effective working relationships with staff at all levels of an organization, agencies, providers, and stakeholders
•Ability to comprehensively and accurately evaluate reports
•Ability to plan and organize work schedule and coordinate multiple tasks simultaneously
•Ability to comprehensively and accurately evaluate reports; ability to plan and organize work schedule and coordinate multiple tasks simultaneously.

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