Video Support Specialist
4 days ago
A video support specialist extremely wellrounded in processing & scheduling videoconference requests having experience with Polycom RMX Resource Manager & endpoints.
Job will be hybrid working in London Ohio.
ODRC expects a video support specialist extremely wellrounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365 and experience with Polycom RMX Resource Manager and endpoints.
Education: Preferred Education: 4year college degree
Years of Relevant Experience: 2 years
Key Skills:
Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12000 conferences.
Utilize Microsoft O365
Assist with daytoday management of videoconferencing operations for our multisite videoconferencing network
Use professional written and oral communication
Work successfully across multiple teams
Provide analytical and troubleshooting support for video endpoints and fiber networks
Support conference room meetings pointtopoint and multipoint (bridge) video teleconferences
Prefer experience with Polycom and Cisco infrastructure and endpoints
Provide limited audio/video support for management offsite activities
Maintain strict confidentiality for all videoconferencing activities
Report operational and technical issues to managers.
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