Video Support Analyst
1 week ago
Job Summary:
We are seeking an experienced Help Desk / Video Support Analyst to join our team at Vector Consulting, Inc. as a Technical Support Expert. This is a 12+ months renewable contract opportunity in a dynamic and growing company.
Key Responsibilities:
- Process and schedule videoconference requests and manage other technical issues via professional communication.
- Utilize Microsoft Office 365 to support day-to-day management of videoconferencing operations for our multisite video conferencing network.
- Assist with the management of videoconferencing operations, including conference room meetings, point-to-point and multipoint (bridge) video teleconferences.
- Provide analytical and troubleshooting support for video endpoints and fiber networks.
- Support management off-site activities with limited audio/video support.
- Maintain strict confidentiality for all videoconferencing activities.
- Report operational and technical issues to managers.
Requirements:
- Experience with Polycom RMX, Resource Manager, and endpoints is highly desired.
- A 4-year college degree is required.
- Utilization of Microsoft Office 365 is required.
- Professional written and oral communication is required.
- Ability to work successfully across multiple teams is required.
About Vector Consulting, Inc.:
Vector Consulting, Inc. is an IT Talent Acquisition Solutions firm committed to delivering results. We have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability, and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose, and Performance - THE VECTOR WAY.
We are celebrating 30 years of service and are committed to excellence in all aspects of our business.
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