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Help Desk Analyst 2/ HDA2

2 months ago

Columbus, United States Ideal Force Full time
Job DescriptionJob DescriptionIdealforce has CONTRACT position available immediately for a Help Desk Analyst 2/ HDA2 (Video Support Specialist Replacement) to join our customer in Columbus, OH. This a Onsite Position Please find below additional details about this job. Only Local Candidates are considered for this role.

Short Description:
A help desk analyst 2 with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.

Complete Description:
Client expects help desk analyst 2/video support specialist with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.

Education:
  • Preferred Education:4-year college degree
  • Years of Relevant Experience: 2 years

Key Skills:

• Process and schedule for videoconference requests and manage other issues viatelephone and email. Last year wescheduled over 12,000 conferences.
• Utilize MicrosoftO365
• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
• Use professional written and oral communication
• Work successfully across multiple teams
• Provide analytical and troubleshooting support for video endpoints and fiber networks
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
• Prefer experience with Polycom and Cisco infrastructure and endpoints
• Provide limited audio/video support for management off-site activities
• Maintain strict confidentiality for all videoconferencing activities
• Report operational and technical issues to managers.

Skills/Required / Desired/Amount of Experience
  • Experience with Polycom RMX, Resource Manager, and endpoints-Highly desired
  • College Degree-Required 4 Years
  • Utilize Microsoft Office 365-Required
  • Use professional written and oral communication-Required
  • Work successfully across multiple teams-Required


THIRD PARTY CANDIDATES:
Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.