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front desk agent
4 months ago
Overview:
Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.
Pearl River Resort Associates are required, on a continual basis to...
Adhere to any and all company and departmental policies, practices and procedures.
Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
Responsibilities:
Assists all guests including large groups for Sales with the check-in and check-out process at the Hotel in a courteous and polite manner.
Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.
Handles guest complaints or concerns in a polite, courteous and efficient manner.
Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company's assets.
Access and work with systems for redemption of offers and promotions issued by the gaming properties.
Works with other departments to ensure a high level of guest service.
File, retrieve and update reservations and related reports, as required.
Responsible for maintaining a consistent, regular attendance record.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AGE and GAMING:
21 years of age or above.
Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required, Three (3) to six (6) months prior Hotel experience, preferably in Front Desk Operations is preferred.
TESTING:
Must be able to pass the Basic Math Test with 85%, and Data Entry Test with 3000 KPH. Must take the required testing identified for this position.
SPECIAL QUALIFICATIONS:
Must possess effective communication and organizational skills.
LANGUAGE SKILLS:
Ability to read and understand financial reports, policy and procedure manuals, and technical instructions. Ability to respond to common inquiries or complaints from guests.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to apply commonsense reasoning to a variety of situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.
While performing the duties of this job, the Associate is regularly required to talk or hear The Associate is also regularly required to stand; walk100%, sit; and use hands to finger, handle, or feel objects, tools or controls. And lift up to 40 pounds. The Associate is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.
WORK ENVIRONMENT:
The work environment characteristics described here are the representative of those an Associate encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.
Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.
Hospitality|Hotel|Host
