Support Services Supervisor

1 month ago

Boise, Idaho, United States Labcorp Full time

Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Logistics Supervisor to join our team in Anchorage, AK.

In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives".

Work Schedule: Monday to Friday, 10:00 am to 7:00 pm additional days and hours may be required as business needs

*4 Days Boise 1 Day Pocatello*

Work Location: Boise, ID and Pocatello, ID

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Requirements:

  • High School Diploma required. Associate's Degree preferred.
  • 3 years of experience in a related field
  • Requires a Valid Driver's License along with a clean driving record
  • 1 year prior supervisory or leadership experience preferred
  • Familiarity with logistic operations as well as policies and procedures is preferred
  • Strong computer skills and working knowledge of Microsoft Office
  • Excellent communication skills; both written and verbal
  • High level of attention to detail with strong organizational and prioritization skills
  • Utilize route management software to schedule, coordinate and dispatch specimen pickups
  • Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
  • Responsible for specific service area to ensure best possible solutions for client
  • Achieve location productivity and expense targets while meeting customer expectations
  • Ensure a balance between customer response time, accuracy and cost/productivity targets
  • Follow standard procedures for field requests for service and dispatching calls
  • Problem solve and provide potential resolutions for any specimen related issue
  • Utilize multiple databases to process requests and inquiries
  • Performs a variety of administrative/clerical duties as needed
  • Strong critical thinking skills with the ability to make decisions in a fast paced environment
  • Ability to handle the physical requirements of the position

Job Duties/Responsibilities

  • Supervise the day to day operations of the non-technical staff for the Logistics department including Couriers, Dispatchers, Contract Workers and some remote employees
  • Directly supervise, train, and mentor non-technical personnel of the department
  • Monitor daily workflow in the lab and schedule adequate coverage
  • Responsible for ensuring all shifts in the department are properly staffed
  • Research and resolve any production errors while escalating when necessary
  • Engage in continuous process and service level improvements
  • Perform quality assurance checks to ensure efficiency and accuracy
  • Prepare and maintain Quality Assurance records and documents
  • Meet regularly with direct reports to provide coaching and feedback for their development
  • Responsible for administering and managing policies and procedures
  • Process and maintain payroll and personnel files
  • Perform administrative duties as needed

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.

For more information about how we collect and store your personal data, please see our Privacy Statement.

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