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Senior Volunteer Engagement Specialist

3 months ago

Phoenix, Arizona, United States American Red Cross Full time

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good

Job Description:

WHY CHOOSE US?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine

WHAT YOU NEED TO KNOW (Job Overview) :

Contribute expertise and guidance to implement and execute programs and services that further the engagement of volunteers. Supervise volunteers and act as a subject-matter-expert on volunteer programs, tools, processes and systems. Serve as a liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers.

This person must reside in the Greater Phoenix area (preference), Tucson, AZ or Albuquerque, NM. This is a hybrid role. Required to be in office Tuesday's and Thursdays.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

  • Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area which includes frequent interaction with the volunteer community both personally and through the volunteer infrastructure. Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues
  • Lead new and prospective volunteer orientations to support onboarding and placement of new volunteers
  • Manage and distribute updates and newsletters to the volunteer workforce
  • Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position
  • Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools and resources. Provide support and guidance to volunteer trainers and ensures training is thorough and documented
  • Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions
  • Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete
  • Oversee the region's Youth Programs and Red Cross Clubs

Scope: Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

  • Education: Bachelor's degree required.
  • Experience: Minimum of 5 years of related experience. Volunteer Management experience preferred.
  • Management Experience: N/A
  • Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.
  • Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
  • Travel: May involve travel
  • Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

  • Volunteer Management experience preferred
  • Excellent communication skills (verbal, written)
  • Presentation Skills
  • Teaching Skills
  • Creative
  • Enthusiastic
  • Must be a problem finder and solver
  • Database experience – Salesforce, Volunteer Connection
  • Bilingual in Spanish is preferred

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO + Holidays
  • 401K with 5% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

Apply now Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit ) to learn more, including our most-needed volunteer positions.

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