Medical Support Assistant

3 weeks ago

Omaha, Nebraska, United States Veterans Health Administration Full time
VA Careers - Medical Support Assistant:

Total-Rewards-of-an-Allied-Health-VA-Career-Medical Support Assistant:PLEASE NOTE:
ALTHOUGH THIS ANNOUNCEMENT REMAINS OPEN UNTIL SEPTEMBER 30, 2024, WE WILL BEGIN SCREENING APPLICANTS ON 8/26/2024.

Major duties include (but not limited to):
Follows both oral and written instructions and/or directives as given by the management.
Contribute and assist in attaining Community Care's goals; to include quality management.
Update Veteran information by telephone and written correspondence.
Assist in training new employees helping to ensures completion of orientation/training checklist.
Complete daily assigned work within time frame given by CITC management.
Conduct reviews and reports as assigned in relation to Community Care activities.

Provide technical information and assistance concerning entitlement to CITC medical benefits, as well as information related to policies and procedures of the various CITC Services Programs.

Maintain all tracking logs as required.
Input data in individual tracking logs, VA systems and third-party payor systems accurately.

Collaborates with the external and internal vendor's and employees to facilitate prompt Veteran transfer of care between private facilities and the VA.

Schedules appointment information into the VA's scheduling system.
Follow procedures to obtain medical records and documentation as outlines per VA policy.
Maintains appropriate spreadsheets and reports for tracking and productivity purposes to meet performance measures.
Utilize correct correspondence, including various forms, letters, and reports.
Review accuracy of all authorizations, consult information, and scanned medical records.
Identify a process improvement or implement a process improvement with managements approval.
Demonstrate thorough knowledge and proficiency in the use of assigned computer programs.
Coordinate with clinical staff for approval/disapproval of CITC outpatient medical care.
Respond to email and phone messages on a direct line and a customer service line.

Participate in team huddles, team meetings and independently follow up on team huddles by sharing information and collaborating with the team to ensure Veterans receive timely care.

Other duties as assigned.

Work Schedule
: 40 hours per week. Tours will vary and will be discussed during the interview process

Pay:
Competitive salary and regular salary increases

Paid Time Off:
37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:


After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.


Child Care Subsidy:


After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.

66
.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Available based upon organization and facility policies.

Virtual:
This is not a virtual position.

Functional Statement #

: 000000/Medical Support Assistant

Permanent Change of Station (PCS):
Not authorized

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