Client Technology Analyst I-II _ Onsite _ Corpus Christi, TX

1 month ago


Corpus Christi, Texas, United States Kaeppel Consulting Full time

Job Title:
Client Technologies Analyst I-II (Temporary 90-Day Role)
Department:
User Support Services
Job Location:
Corpus Christi, Texas
Job Type:
Temporary Staff (90-Day Role)
Job Description:
Kaeppel Consulting is seeking a Client Technologies Analyst I-II for a 90-day temporary role for a client in the higher education industry located in Corpus Christi.
Purpose:
The Client Technologies Analyst will perform complex and specialized client technology support functions under general supervision, including troubleshooting, analysis, research, debugging, and problem-solving.
Responsibilities:
Level 1:

  • Diagnose and repair hardware/software failures.
  • Install, upgrade, and configure hardware and software.
  • Facilitate new computer setups, including application and data transfers.
  • Utilize software tools to maintain and configure desktop computers.
  • Monitor and maintain system security.
  • Track and assist in equipment repair work orders.
  • Attend training, assist in research, and test new technologies.
  • Provide consultative and technical services.
  • Assist in training and coordinating tasks for student workers.
  • Perform other duties as assigned.

Level 2:

  • Install, upgrade, and configure complex personal computing device hardware and software.
  • Administer large audio-video systems.
  • Troubleshoot and repair hardware and software for audio-video systems.
  • Research and recommend audio-video systems hardware and software purchases.
  • Support special events on campus, including audio-video requirements.
  • Participate in planning and coordinating operational matters.
  • Support new technology deployments and system integration testing.
  • Perform other duties as assigned.

Qualifications:
Level 1:

  • Bachelor's degree.
  • Four months of related experience (substitution of additional experience for education possible).

Level 2:

  • Bachelor's degree in an applicable field.
  • Three years of related experience (substitution of additional experience for education possible).
  • Knowledge of word processing and spreadsheet applications.
  • Advanced troubleshooting and problem-solving skills.
  • Excellent written communication, analytical, interpersonal, and organizational skills.


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