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SVP, Central Operations

4 months ago

Remote, Oregon, United States Evergreen Nephrology Full time

Who We Are

Evergreen Nephrology is a value-based care organization that partners with nephrologists to bring value-based care to people living with kidney disease. They are taking a patient-centric approach to holistic and comprehensive care by empowering individuals living with chronic kidney disease through shared and informed decision-making. By bringing together the full picture of a person's conditions, nephrologists and the Evergreen care team can make more informed, comprehensive care plans that improve outcomes and quality of life.

With over 700 provider partners across 17 states, Evergreen is making personalized, nephrologist-led care the national standard for kidney care. Their interdisciplinary clinical resources, analytical insight and tools, and services to patients are best-in-class.

Who You Are

You are passionate about creating a better healthcare journey and experience for people living with kidney disease. You are an empathetic, humble and highly conscientious leader that inspires, challenges, and elevates team performance. You are a decisive, results driven, self-starter who works with a sense of urgency and a bias toward action. You thrive on collaboration and can effectively gathers appropriate insights from peers and teams and incorporates relevant and critical inputs and subject matter expertise into plans, strategies and processes.

Your Role

As the SVP, Central Operations, you will be accountable to refine and execute on a shared service model that centralizes appropriate field functions and supports field operations become more consistent and efficient.

Primary Functions

  • Identify areas of centralization, in cooperation with the field and company leadership, together with a plan and success execution of that shift
  • Clearly articulate to the organization what the shared services model strategy is, how it's progressing, and what the results are
  • Work with shared services leaders to identify their role in centralization efforts, and hold them accountable to progress and results in that partnership
  • Identify and implement technology and analytics solutions that support the shift to centralization
  • Guide the organization through understanding and execution of shift from localization to centralization
  • Garner buy-in, support and cooperation of JV partners, in cooperation with field leadership), on the need for and results of centralization
  • Evaluate the return on investment/measured improvement for identified centralized opportunities
  • Support and manage overall change management model and initiative management for the organization to ensure appropriate level of change and evaluation of change effectiveness

How You Qualify

  • You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative culture.
  • You accept that things change quickly in an early-stage environment and are willing to pivot rapidly on priorities.
  • You align with Evergreen's purpose, principles and practices, encapsulated in our Culture Code.
  • Bachelor's Degree in a business related field; Master's preferred
  • Twelve (12) or more years of prior relevant experience, including significant management experience.
  • History in change management within a scaled healthcare services organization.
  • Experience building up a centralized support services function, specifically in early stage, high-growth organizations, with proven returns on the centralized work
  • Deep understanding of clinical practice operations and areas to create efficiencies; experience in field operations a plus
  • You are a proven leader with a high level of EQs skills; you effectively listen, engage and support team members
  • You have excellent relationship, communication, change management and influencing skills, with the ability to build trust and respect quickly, both internally and externally
  • You have a strong executive presence that inspires others and instills confidence in peers, external partners, board members, and team members
  • You are execution-focused and hands-on; you can effectively toggles strategic and "in the weeds" activities
  • You are able to motivate staff; influence people and outcomes, you promote team building
  • You have the demonstrated ability to work effectively independently and as part of a team, in collaborative settings
  • You understand and are committed to maintaining highest level of confidentiality
  • You have demonstrated strong business acumen of valued based healthcare operations in disease management and population health programs
  • You demonstrate organizational skills, operational rigor, resilience and commitment to the business
  • You have current, relevant, and substantial knowledge of areas related to health center licensing and operations, e.g., legal/regulatory, administrative, policy, protocols, and other clinical issues, especially within a managed care environment
  • You have knowledge and understanding of mid-level supervision agreements and regulations
  • We also strongly prefer:
    • You have previous experience working within a managed care environment especially with experience in administrative/management capacity
    • You have experience in leading the clinical function of a Value Based Care organization

Common characteristics of the leaders who comprise Evergreen Nephrology:

Smart, detail-oriented, purpose-driven, entrepreneurial, influencer and collaborator, data-driven, coach and developer of others, and operates with urgency