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Senior Manager of Aftermarket Performance Programs

2 months ago

Remote, Oregon, United States Raytheon Technologies Full time

Position Overview:

The Senior Manager of Aftermarket Performance Programs is a pivotal role focused on delivering outstanding service to our esteemed clients. This position requires a collaborative approach, working closely with customers to identify and prioritize their needs while serving as a key liaison between various Collins Business Units and the clients.

Key Responsibilities:

  • Ensure alignment with Collins' central service level objectives.
  • Maintain and enhance the overall health of customer relationships.
  • Provide exceptional service and act as the primary escalation point for customer issues.
  • Drive enhancements to customer scorecards and key performance indicators.
  • Oversee the tracking and resolution of action items.
  • Monitor and report on performance metrics.
  • Coordinate delivery improvement strategies with relevant sites and business units.
  • Foster and strengthen customer relationships, promoting collaboration and partnership opportunities.
  • Gather and communicate Voice of the Customer feedback to leadership, highlighting critical areas for improvement.
  • Organize business and technical reviews, as well as executive visits.
  • Report on MRO and Spares delivery performance both internally and externally.
  • Analyze performance and component trends to uncover planning and collaboration opportunities.
  • Willingness to travel domestically up to 25% to engage with customers and Collins sites.

Learning Opportunities:

  • Gain insights into managing aftermarket performance for key clients.
  • Engage in cross-functional collaboration across all business units supporting assigned customers.
  • Explore proactive strategies to enhance on-time delivery performance, leading to increased customer satisfaction and loyalty.

Required Qualifications:

  • A University Degree with a minimum of 10 years of relevant experience, or an Advanced Degree in a related field with at least 7 years of experience, or 14 years of relevant experience in lieu of a degree.
  • U.S. citizenship is mandatory for access to program-related information.
  • At least 5 years of experience in program or project management.

Preferred Qualifications:

  • Candidates located in the Dallas/Fort Worth area with the ability to be onsite at client offices are preferred.
  • Experience with military contracts.
  • Background in airline operations or military aerospace aftermarket and customer support.
  • Familiarity with SAP, Tableau, Microsoft Access, Excel, and PowerPoint.

Benefits:

We offer a competitive benefits package that includes:

  • Medical, dental, and vision insurance.
  • Three weeks of vacation for newly hired employees.
  • A robust 401(k) plan with employer matching and additional retirement contributions.
  • Tuition reimbursement and student loan repayment programs.
  • Life insurance and disability coverage.
  • Optional coverages including pet insurance and legal protection.
  • Parental leave and family planning benefits.
  • Employee Assistance Program offering counseling services.
  • Wellness rewards and virtual doctor visits.
  • Child and elder care services.

Commitment to Diversity:

At Collins Aerospace, we believe that diversity fuels innovation and inclusion drives success. We are dedicated to creating a culture where all employees can share their ideas and passions, enabling us to tackle industry challenges and explore new possibilities.

About Collins Aerospace:

Collins Aerospace, a part of RTX, is a leader in advanced and intelligent solutions for the aerospace and defense sectors. Our commitment to customer satisfaction is central to our operations, as we strive to meet the unique needs of our clients while driving future growth opportunities.