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Area Sales and Service Associate, Cardiac Rhythm Management

3 months ago

Miami, Florida, United States Medtronic Full time

Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives.

CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:

Build a foundation in Device Sales by providing (Cardiac Rhythm Management) CRM service and sales support in this training opportunity.

CRM seeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action.

Career growth and development is about learning and stretching yourself to grow your expertise and navigate your career. Medtronic offers award-winning programs to accelerate your development and growth. Our size, scope and market leadership give you the chance to explore career opportunities — and grow as we grow.

We are seeking candidates who are passionate about breaking into the dynamic field of medical sales and are eager to bring their unique backgrounds and experiences to the role.

Program Overview: The Sales Training Excellence Program (STEP) is a paid two -three year training program designed to provide candidates with a strong foundation in device sales, specifically focusing on Cardiac Rhythm Management. The program is structured as followed:

Year One: The first year will involve an intense focus on training and clinical aptitude, ensuring candidates develop a deep understanding of the products and their clinical applications.

Year Two: The second year will shift the focus towards the sales nature of Cardiac Rhythm Management, providing candidates with the necessary skills and knowledge to excel in a sales environment.

Year Three: During the third year, STEP candidates will continue to run patient cases and begin applying for open sales territory throughout the United States.

Candidates selected for this program must be willing to relocate for training and after the completion of the three-year training period. Full-time sales roles are contingent upon the availability of open territories. Please note that we cannot guarantee an opening in the training territory.

To find all open STEP roles available please use #STEPCRM in the key word search at

A DAY IN THE LIFE: POSITION RESPONSIBILITIES:

Technical Support:

  • Complete clinical/technical training
  • Represents Medtronic during surgeries and implants of products to provide troubleshooting and other technical assistance.
  • Provides technical support with device reprogramming, follow-ups and trouble-shooting in hospitals and clinics.
  • Provides on call support as needed for surgeries, device reprogramming, troubleshooting, follow-up enrollments, etc. on evenings and weekends.

2. Educational Support:

  • Educates physicians and allied healthcare professionals on technical matters relating to our products and therapies
  • Provides training and resources for allied healthcare professionals to enable them to conduct training for their personnel ("train the trainer").

3. Sales Support:

  • Completes sales training process
  • During/following cases:
    • Completes necessary documentation (e.g., implant registration, , mStar) and phone calls (customer service).
    • Updates sales representatives concerning cases. Immediately notifies representatives regarding issues or problems requiring follow-up.
    • Serves as effective Medtronic representative to physicians and support staff regarding Medtronic products, service and support.
  • Manages inventories (consignment, trunk and district office, loaner products) and provides support with rotation and delivery to optimize customer service and efficiency.
  • Promotes Carelink enrollments at time of implants.
  • Requests and obtains purchase orders after implants per district guidelines.
  • Conducts regular unsolicited calls to hospitals or clinics.
  • Maintains current knowledge regarding Medtronic therapies, programs, products, services and competitive products.
  • Maintains open, effective communication with all Medtronic personnel and customers.

4. Sales responsibilities for specified accounts per District Manager assignment

5. Performs other related duties as assigned.


MUST HAVE: BASIC QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

  • Bachelor's degree with 2+ years of work experience,

OR

  • An advanced degree

NICE TO HAVE: DESIRED/PREFERRED QUALIFICATIONS:

  • B.A./B.S. Degree in nursing, cardiovascular, life sciences, engineering or technical discipline
  • Previous sales experience
  • Work experience in technical field, engineering, hospital/clinic or sales
  • Proven track record with technical or sales assignments
  • Ability to work with many different customers from varying backgrounds

PHYSICAL JOB REQUIREMENTS:

  • The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Learn more about our benefits here.


This position is eligible for a short-term incentive plan. Learn more about Annual Salary and Sales Incentive Plan (SIP) on Page 6 here


Work and Travel Requirements

  • Available/willing to work/travel weekends and evenings
  • This position requires on-call time
  • Continuous verbal and written communication
  • Ability to transport product/equipment from car to hospital
  • Sitting, standing and/or walking for up to eight plus hours per day
  • Environmental exposures include eye protection, infectious disease and radiation
  • Ability to travel extensively with ease (approx. 10% of time)
  • Must be able to drive approximately 80% of the time within assigned territory
  • Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application
About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)