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UCSD Layoff from Career Appointment : Apply by 4/5/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants : Apply by 4/17/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Job posting will remain open until a suitable candidate has been identified.
DESCRIPTIONUC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County.
Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.
Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what's right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego's Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.
Educational Infrastructure Systems (EIS), a division of IT Services, provides technology services, support, and resources to the UC San Diego academic community, facilitating teaching and learning in service of the University's educational mission. Our efforts are grounded in a commitment to quality, collaboration, customer focus, innovation, and the importance of providing inclusive, accessible, and safe physical and virtual spaces which enhance the educational experience for our diverse campus community.
As a member of the fast-paced Educational Infrastructure Systems team, you will support a large and complex suite of instructional computing resources comprised of more than 2,000 workstations across 150 instructional computer labs, a wide variety of core and specialty application software packages, physical and virtual backend servers, data storage, traditional/3D printing technology, and other related services for over 42,000 users. This position's primary focus will be on administering Windows 10 and 11 operating systems on enterprise grade computer systems in physical and virtual computer labs supporting the ITS instructional technology mission, so a strong background in administering such systems is required.
Using industry standard and internally developed tools, you will implement best-practice deployment of system images, configuration settings, and software packages. You will act as a support resource for our users by responding to problems reported through the Service Desk and by providing technical details to be used in the development of internal documentation and/or educational material to simplify access to and use of instructional systems. Our team of skilled IT professionals strives to maintain a high level of service and maximize system availability. However, in the event of unforeseen service outages you will also provide corrective action, ensure business continuity, and plan/implement system changes or enhancements to improve overall reliability, security, and performance.
The ideal candidate will have a passion for providing IT solutions in support of higher education, enjoy thinking outside the box to solve atypical problems, be able to cope with short deadlines and changing priorities, and possess the ability to manage systems efficiently and effectively at scale in a large enterprise environment. Those traits coupled with a positive attitude, thirst for continued professional development, and a willingness to confront new and unfamiliar challenges head on will be your keys to success.
Responsibilities:
Windows operating system deployment, configuration, maintenance, and security on physical computer lab workstations and in virtualized/cloud environments supporting remote instruction. Application software installat-
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