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Digital User Experience

3 months ago

Hoover, United States Regions Bank Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the User Experience (UX) Content Designer works alongside UX design teammates and product management partners to deliver best-in-class user experiences. While writing and editing are core to the job, content designers understand that it's more than just copywriting. Clear and concise content design is foundational to great user experiences.

Primary Responsibilities

  • Plans, designs, and writes content that is featured throughout website or app experiences, including writing user interface copy, website copy, emails, in-app and SMS notifications, navigation and menu labels, error messages, etc.
  • Actively participates in the design process from beginning to end, including creating journey maps and user flows, providing design feedback, and contributing to the overall direction of the product's user experience
  • Designs the information architecture and hierarchy of content, collaborating with UX partners
  • Practices UX design principles and methodologies to inform research and create wireframes and prototypes
  • Creates content models, documenting and mapping out different types of content that will be featured in the product, considering how they all relate to each other
  • Leverages data, user research, and testing to inform content decisions and recommendations
  • Advocates for the end user by empathizing with and understanding user needs
  • Presents work, and articulates an approach to a breadth of stakeholders, including UX, product, marketing, legal, and technology
  • Recognizes opportunities to influence and change status quo to advocate for better user experiences
  • Collaborates with other UX content designers to develop, evolve, and maintain design systems and content style guides, ensuring consistency throughout the product
  • Works closely with UX leadership to inform and improve processes
  • Facilitates content critiques and cross-functional workshops to improve content execution
  • May train and mentor less experienced associates

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

  • Bachelor's degree in English, Journalism, Marketing, or related field and five (5) years of professional experience with User Experience (UX) writing, content strategy, or content design for websites or applications
  • Or High School Diploma or GED and nine (9) years of professional experience with User Experience (UX) writing, content strategy, or content design for websites or applications

Preferences

  • Advanced experience in user-focused writing across web and mobile environments
  • Experience with Agile development process and associated project management tools (e.g. Jira, Confluence, etc.)
  • Experience with collaborative user interface (UI) design tools (e.g. Figma, Sketch, etc.)
  • Experience working in a distributed team
  • Experience working in financial services or other highly regulated industry
  • Experience working with and adhering to content style guides (e.g. AP style)
  • Experience working with enterprise design systems or component libraries
  • Experience working with stakeholders for reviews and approvals

Skills and Competencies

  • Ability to distill complex information or processes into simple steps or plain language
  • Exceptional ability to effectively influence and negotiate with others
  • Exceptional verbal, written communication, and organizational skills
  • Keen attention to detail, to ensure quality and accuracy at each deliverable stage
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
  • Self-starter with the ability manage multiple projects amid evolving priorities
  • Strong time management skills
  • Strong work ethic and self-motivation

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$82,901.20 USD

Median:

$110,390.00 USD

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.