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Lab Technical Services Coordinator
4 months ago
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.
SUMMARY
We are seeking a Lab Technical Services Coordinator to join our Lab Processing Support team. This full time role will work a combination of shifts, including mid-shift (start time 9 AM) and evening shift (start times fall between 2 PM and 3 PM). Also includes every other weekend.
The role of the technical services coordinator is to provide excellent customer service. Duties include answering incoming phone calls, making outgoing phone calls for critical values and other specimen rejection reasons, completing the steps necessary to add testing to already collected specimens, and monitoring pending test lists for timeliness of completion
RESPONSIBILITIES
Core Laboratory
- Answers incoming phone calls with the expectation to respond appropriately to external and internal customers' needs/issues without transferring the phone calls to another section of the laboratory. This will require coordination with all sections of the laboratory and may require a return call for resolution
- Call/page all critical values to the provider, and complete the documentation of all calls in the electronic health record
- Utilization of the electronic health record and the laboratory information system to efficiently complete add-on test requests, or to confer with the ordering provider if the add-on tests cannot be completed
- Call all specimen rejection problems to the provider, including all affected specimens for that collection period
- Monitors the core lab pending logs and communicates to the technical staff to ensure testing is not delayed
- Operating laboratory equipment as assigned by management after proper training
- Other duties as assigned but only after applicable training
QUALIFICATIONS
Minimum Qualifications:
- Associate degree in Arts or Science or equivalent
-OR-
- An approved equivalent combination of education and experience
Preferred Qualifications:
- Bachelor's Degree in a science related field as approved by the administrative director
- One year of experience in the laboratory and
- One year of experience in customer service skills
Knowledge/ Skills/ Abilities:
- Customer Service skills
License/Certifications:
Core Laboratory:
- Those hired with an Associate's Degree must be certified as a Medical Laboratory Technician (ASCP), Clinical Laboratory Technician CLT (NCA), through written examination or approved equivalent
You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.
Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.
Department: Lab Processing SupportPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = hours per pay period)Shift Detail: Day, Evening, Every Other WeekendJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Job Posting: AugEEO/Disability/Veteran employer.
