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Healthcare Services Coordinator

2 months ago


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Position Overview:

As a vital member of Fairview Health Services, the Patient Services Coordinator (PSC) plays an essential role in ensuring a seamless experience for our patients. This position involves a variety of responsibilities, including managing phone communications, scheduling appointments, and performing clerical tasks. The PSC will also be responsible for welcoming patients and visitors, ensuring that all necessary documentation is completed, and maintaining a tidy and inviting atmosphere.

Key Responsibilities:
  • Appointment Management: Efficiently handle scheduling tasks, demonstrating exceptional customer service skills.
  • Clerical Duties: Answer and manage phone calls, process incoming documents, and maintain accurate patient records.
  • Office Procedures: Develop and implement effective office protocols to ensure organized systems and records.
  • Patient Check-In: Facilitate the check-in process, ensuring all necessary paperwork is completed and patient information is accurately captured.
  • Cultural Competence: Adapt communication and service delivery to meet the diverse needs of our patient population.

Qualifications:
  • Preferred: Vocational/Technical training or an Associate's degree.
  • Minimum of 1 year of experience in scheduling or administrative support within a healthcare environment.

At Fairview Health Services, we are committed to providing exceptional rehabilitative care, fostering a collaborative culture focused on learning and patient-centered practices.