Sr. Analyst, End User Experience

3 weeks ago

Norwood, Massachusetts, United States Moderna Full time

The Role

This role is an exciting opportunity to be a critical part of the talent engine fueling a high growth organization that is radically changing the biotech industry. The Sr. Analyst, End User Experience will be responsible for implementing and managing Moderna's end user computing systems. As a member of a growing team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill. At Moderna, we work collaboratively as a team, boldly strive for excellence, are constantly curious and committed to ongoing learning and improvement and are relentless in our pursuit of the best talent in the industry.

Here's What You'll Do

Implement, maintain, and administer end user compute devices and related computing environments including systems software, applications software, hardware, and configurations

Set up, configure, troubleshoot, and maintain end user devices (laptops, mobile phones etc.)

Use innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems

Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.

Perform new hire deployments, PC refresh deployments, phones, and A/V meeting support

Provide a positive customer experience when working with end users

Additional duties as assigned

Here's What You'll Need (Minimum Qualifications)
2+ years of experience in IT Deskside/Desktop break/fix support or similar role

Associate Degree or technical institute degree; a combination of education and experience will be considered

Prior experience working with Windows/Linux/Mac OS environments

Here's What You'll Bring to the Table (Preferred Qualifications)
2+ years of experience directly related to Bio/Pharma preferred

Excellent Windows and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills

Service Now ticket system experience a PLUS

Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills

Ability to work with all levels of staff within and outside of IT and outside the organization

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources

Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on

Strong written and verbal communication skills

This position is site-based, requiring you to be at Moderna's site full-time. This position is not eligible for remote work.
Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:
Highly competitive and inclusive medical, dental and vision coverage options
Flexible Spending Accounts for medical expenses and dependent care expenses
Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
Family care benefits, including subsidized back-up care options and on-demand tutoring
Free premium access to fitness, nutrition, and mindfulness classes
Exclusive preferred pricing on Peloton fitness equipment
Adoption and family-planning benefits
Dedicated care coordination support for our LGBTQ+ community
Generous paid time off, including:

• Vacation, sick time and holidays

• Volunteer time to participate within your community

• Discretionary year-end shutdown

• Paid sabbatical after 5 years; every 3 years thereafter
Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
401k match and Financial Planning tools
Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
Complimentary concierge service including home services research, travel booking, and entertainment requests
Free parking or subsidized commuter passes
Location-specific perks and extras

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We're focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at (EEO/AAP Employer)

-

  • Clinical Systems Analyst

    2 weeks ago

    Norwood, Massachusetts, United States RIT Solutions, Inc. Full time

    Clinical Systems Analyst - LIMS RIT Solutions, Inc. We are seeking a proficient Clinical Systems Analyst to facilitate the requirements gathering and execution of our Clinical Laboratory Information Management Systems (LIMS). This position entails conducting workshops, gathering timely insights from business stakeholders, and collaborating closely with teams...

  • Sr. Manager, Validation, Drug Product

    3 months ago

    Norwood, Massachusetts, United States Moderna, Inc. Full time

    The RoleReporting to the Associate Director, Validation the Sr. Manager, Validation is responsible for leading Validation readiness for a state-of-the-art Drug Product (Fill Finish) cGMP manufacturing facility. This role involves ensuring operational readiness for production of both clinical and commercial drug products while adhering to current GxP,...

  • Sr. Sytems Engineer, Digital EHS

    4 weeks ago

    Norwood, Massachusetts, United States Moderna, Inc. Full time

    The RoleModerna is seeking a Senior Systems Engineer to lead the design, deployment, and continuous improvement of our Environmental, Health, & Safety (EHS) systems. This role will be a hands-on leader actively involved in product design, delivery, and ongoing support. In this role, you will take pride in staying on top of the latest technology trends while...

  • QA Sr. Manager, Drug Product

    3 weeks ago

    Norwood, Massachusetts, United States Moderna, Inc. Full time

    The RoleReporting to the Associate Director, QA Drug Product, the QA Sr. Manager, Drug Product Operations is responsible for coordinating and executing the quality and compliance readiness for a state-of-the-art Drug Product (Fill Finish) cGMP manufacturing facility. This role involves ensuring operational readiness for production of both clinical and...

  • Sr. Solution Architect, SAP Sales and Distribution

    3 months ago

    Norwood, Massachusetts, United States Moderna, Inc. Full time

    The RoleModerna is seeking a Digital Senior Solution Architect, SAP Sales and Distribution, who will be based out of our Norwood office. In this role, you will take pride in staying on top of the latest technology trends while delivering innovative and transformative Digital solutions Commercial Operations. Candidates will excel in this role are able to...

  • Sr. Engineer I, MS&T

    2 months ago

    Norwood, Massachusetts, United States Moderna, Inc. Full time

    The RoleJoin Modernas Manufacturing Science and Technology (MST) team as a Sr. Engineer I, External DS MS&T (Chemistry), where you will play a pivotal role in ensuring the robust production of custom small molecules (lipids and nucleotides) at CMOs in the USA and Europe. In this new role, you will support our groundbreaking mRNA platform, contributing to...

  • Sr. Automation Engineer, Drug Product Equipment Support

    2 months ago

    Norwood, Massachusetts, United States Moderna, Inc. Full time

    The RoleReporting to the Director, Site Digital Lead the Sr. Automation Engineer will support the design, development, startup, and lifecycle of our state-of-the-art Drug Product (Fill Finish) cGMP manufacturing facility. This role requires a blend of technical expertise, project management, and cross-functional collaboration across a highly matrixed...

  • Senior Financial Insights Analyst

    2 weeks ago

    Norwood, Massachusetts, United States firstPRO, Inc Full time

    Important Note: Applicants must be US Citizens or US Permanent Residents (Green Card) due to client requirements. This position is primarily remote, but candidates should be local to the surrounding area for occasional office attendance.Position Type: Direct HireJob Role: Senior Financial Analyst, FP&ALocation: Remote with occasional office visits...

  • Sr Specialist, MS&T, Investigations

    1 month ago

    Norwood, Massachusetts, United States Moderna, Inc. Full time

    The RoleThe Manufacturing Investigations team is responsible for the day-to-day operational support of clinical and commercial drug substance and clinical drug product processing and release through deviation and CAPA writing. A Sr. Specialist, Manufacturing Investigations, independently exercises discretion and applies expert knowledge of cGMP regulations...

  • Portfolio Risk Analyst

    6 days ago

    Norwood, Massachusetts, United States Rockland Trust Full time

    The primary responsibilities of this position encompass the assimilation, evaluation, oversight, and dissemination of credit risk data from individual loans to the broader portfolio level. This information is crucial for guiding and executing strategic and tactical decisions that significantly influence the Bank's financial and operational outcomes.This role...

  • Portfolio Risk Analyst

    6 days ago

    Norwood, Massachusetts, United States Rockland Trust Full time

    The primary objectives of this position encompass gathering, evaluating, overseeing, and disseminating credit risk data from individual loans to the overall portfolio level. This information is crucial for guiding and executing strategic and tactical decisions that significantly influence the Bank's financial health and operational effectiveness.This role...

  • Portfolio Risk Analyst

    6 days ago

    Norwood, Massachusetts, United States Rockland Trust Full time

    The primary responsibilities of this position encompass gathering, evaluating, supervising, and reporting credit risk data that transitions from individual loans to the broader portfolio level. This information is essential for guiding strategic and operational decisions that significantly influence the Bank's financial health and performance.This role...

  • Portfolio Risk Analyst

    6 days ago

    Norwood, Massachusetts, United States Rockland Trust Full time

    The primary objectives of this position encompass the assimilation, examination, oversight, and reporting of credit risk data originating from individual loans to the broader portfolio level. This information is vital for informing and facilitating strategic and tactical decisions that significantly influence the Bank's financial health and operational...

  • Sr. Manager, Life Cycle Management

    2 months ago

    Norwood, Massachusetts, United States ModernaTX, Inc. Full time

    The RoleIn this role, you will manage the end-to-end supply chain lifecycle of INT (Individualized Neoantigen Therapy) program and products at Moderna. They will work proactively and cross-functionally with internal and external stakeholders to ensure timely setup of Customer, Supplier, Manufacturing, Quality, Distribution, Digital, and Partner capabilities...

  • Senior Tax Accounting Professional

    6 days ago

    Norwood, Massachusetts, United States INA Solution Inc Full time

    Job OverviewWe are seeking a highly skilled Sr. Tax Accountant to join our team at INA Solution Inc.Key ResponsibilitiesProvide expert taxation guidance to clients and internal stakeholders.Develop and implement tax strategies to minimize liabilities and optimize returns.Collaborate with cross-functional teams to ensure compliance with tax regulations.Stay...

  • Sr. GxP Automation Engineer

    3 months ago

    Norwood, Massachusetts, United States Moderna, Inc. Full time

    The RoleAs a Senior GxP Automation Engineer at Moderna, you will play a crucial part of our manufacturing operations, supporting the operation of our cutting-edge Drug Product (Fill Finish) GxP manufacturing systems. These systems include, but are not limited to Allen Bradley PLCs, Siemens PLCs, Wonderware System Platform, AVEVA Historian, Apprentice MES and...

  • Sr. Manager, QC Stability

    2 months ago

    Norwood, Massachusetts, United States Moderna, Inc. Full time

    The Role: The Senior Manager will manage operational oversight of the clinical and commercial stability programs within the Norwood Quality Control team. He/she/they will be responsible for leading and overseeing all technical and operational aspects of the in-house stability program for clinical and commercial products. The Senior Manager will interact...

  • Strategic Finance Advisor

    2 weeks ago

    Norwood, Massachusetts, United States CFA Institute Full time

    OverviewCFA Institute is a premier organization dedicated to advancing the investment profession and providing resources for financial professionals worldwide. We empower our clients with comprehensive risk management strategies and financial solutions tailored to their unique needs. Our diverse team operates globally, ensuring excellence in service delivery...

  • Sr. Director, Global Engineering

    3 months ago

    Norwood, Massachusetts, United States Moderna, Inc. Full time

    The Role: Reporting to the SVP Facilities and Engineering, based at our Norwood, MA site,the Senior Director of Global Engineering is a technical leadership position at the organization, one which has primary responsibility for leading the conceptual and detailed engineering of new manufacturing and R&D facilities worldwide. The candidate will lead a group...

  • Sr. Research Associate, Process Development

    4 weeks ago

    Norwood, Massachusetts, United States Moderna, Inc. Full time

    The RoleThis role is an exciting opportunity to be a part of the drug product process development group located in a modern state-of-the-art facility called the Moderna Technology Center (MTC). This new renovated center of excellence houses a wide variety of disciplines, which includes process development, scale-up, and analytical development. The role...