Technical Support

2 weeks ago

Tempe, Arizona, United States GoDaddy Full time

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or offsites. Your hiring manager can share more about this role's hybrid or remote designation.

This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, or the Virgin Islands

Schedule

Our shifts may require working nights, weekends, and holidays.

Compensation

As with many sales roles, our compensation combines both an hourly rate ($17/hour) and variable incentive plan. Employees working full-time start annualized at $35,360 and those who meet 100% of target or more can expect to fall between $50k and $78k all in.

Join our team

The Technical Support & Sales Rep at GoDaddy is responsible for using their expertise to provide technical support and sell appropriate product offerings to customers. This tech-to-sales role requires a deep understanding of GoDaddy's product offerings (which we'll train you on), the ability to effectively communicate information to customers, and the skills to convert technical inquiries into sales opportunities.

What you'll get to do

  • Handle a high volume of inbound calls where you will provide exceptional customer service by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions.
  • Respond to technical inquiries from customers through various channels (phone, email, chat)
  • Collaborate with peers on a sales team to develop and execute effective sales strategies, ensuring customer satisfaction and achieving performance expectations, including revenue targets.
  • Manage customer accounts, including accurate documentation of customer interactions and sales activities in CRM systems.
  • Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day.
  • Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

Your experience should include

  • A high school diploma, GED, or equivalent work experience.
  • 2+ years' sales experience with a proven record of understanding customer needs.
  • 2+ years' experience in a commission, bonus, and/or metrics-driven environment.
  • Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law.
  • This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy's network resources.

You might also have

  • Technical background: Solid proficiencies in critical thinking and research to troubleshoot various online business-related products. Be proficient in troubleshooting, resolving technical issues, and providing effective solutions to customers.
  • Sales acumen: Natural ability to build relationships and engage with customers. Adept at identifying their needs, presenting product offerings, and closing deals. Willingness to ask beyond the initial 'no'. Experience consistently exceeding sales targets and delivering revenue growth a plus.
  • Exceptional communication: Ability to effectively convey complex technical information to both technical and non-technical business owners. Have a proven ability to tailor communication styles to suit the needs and technical abilities of a wide-variety customers, ensuring clear and concise information delivery.
  • Customer-focused mindset: Passionate about providing outstanding service and support to customers. Prioritize their satisfaction and work diligently to address their needs, concerns, and inquiries.
  • Problem-solving skills: Possess strong analytical and problem-solving abilities, able to troubleshoot technical issues efficiently and effectively. Resourceful in finding creative solutions to complex problems and ensuring customer satisfaction.
  • Team player: Thrive in a collaborative environment and work well with cross-functional teams.
  • Adaptability: Comfortable working in a fast-paced, dynamic environment. Quickly adapt to changing priorities and excel in managing multiple tasks simultaneously while maintaining attention to detail.
  • Experience owning and/or operating a small and/or midsize business (SMB).

We've got your back We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture) . Have a side hustle? No problem. We love entrepreneurs Most importantly, come as you are and make your own way.

About us GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us .

At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page .

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

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