IT Support

Do you get energized by a good technical puzzle? Do you thrive in a fast-paced environment troubleshooting technology? Are you passionate about exceptional customer service? Are you the first person friends and family call when their tech goes haywire?

If you crave a dynamic environment where you can leverage your troubleshooting skills to make a real difference for clients, then Turning Point IT is your perfect match

**About Turning Point IT**:
At Turning Point IT, our mission is to become a seamless extension of our clients' IT departments. We provide comprehensive IT support solutions to ensure our clients business runs smoothly and efficiently. We believe in building strong relationships with our clients and fostering a sense of true partnership.

**About the Role**:
As an IT Support Specialist at Turning Point IT, you'll play a vital role in supporting our growing client base. You'll troubleshoot hardware, software, and basic networking issues, ensuring our clients experience mínimal downtime. You'll also be responsible for onboarding new clients to our systems and offboarding departing ones.

**Responsibilities**:
Troubleshoot and resolve a variety of hardware, software, and network connectivity issues for our clients.

Install, configure, and maintain computer systems and peripherals.

Set up and maintain user accounts and profiles.

Respond to help desk tickets in a timely manner and resolve technical issues.

Collaborate with team members to identify and implement IT solutions.

Conduct regular maintenance on computer systems to ensure optimal performance.

Document all support activities and resolutions in the ticketing system.

Provide excellent customer service by effectively communicating technical information to non-technical users.

Assist with client onboarding and offboarding processes.

Stay up-to-date on the latest technologies and industry best practices.

**Qualifications**:
Entry-level to mid-level IT support experience.

Strong understanding of computer hardware and software.

Familiarity with basic networking concepts (e.g., TCP/IP, DNS).

Experience with Cisco Meraki and Ubiquiti UniFi products a plus.

Working knowledge of Remote Monitoring and Management (RMM) tools preferred.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong problem-solving and analytical skills.

A positive and professional attitude.

**Benefits**:
Competitive salary.

Opportunity to work in a fast-paced and growing environment.

Be part of a team that is passionate about exceptional customer service.

Hybrid work model (remote work after training period).

Ready to Join Our Team?

If you're a highly motivated and results-oriented individual with a passion for IT support, we encourage you to apply Please submit your resume.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Job Types**: Full-time, Part-time, Contract

Pay: $22.00 - $24.00 per hour

**Experience**:

- Technical support: 1 year (required)

Ability to Commute:

- Tempe, AZ (preferred)

Ability to Relocate:

- Tempe, AZ: Relocate before starting work (preferred)

Work Location: In person