Business Technical Analyst

4 weeks ago

Tempe, United States True Group, Inc. Full time

Location(s): Oak Brook, IL; Tempe, AZ; Tampa, FL


The Business Technical Analyst will work with various teams and stakeholders on a national training program to perform detailed requirements analysis, document processes, troubleshoot field issues, and ensure that client needs are met. The ideal candidate will have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.


Responsibilities:


  • Perform requirements analysis.
  • Lead ongoing reviews of business processes and develop optimization strategies.
  • Stay up-to-date on the latest processes and IT advancements to automate and modernize systems.
  • Conduct meetings and presentations to share ideas and findings.
  • Effectively communicate insights and plans to cross-functional team members and management.
  • Serve as a liaison between stakeholders and users.
  • Monitor deliverables and ensure timely completion of projects.
  • Solve defined problems and escalate potential problems as needed.
  • Team with instructors and facilitators for in-person classes.
  • Contribute to the overall team by participating in cross functional teams working with support, deployment, and training.
  • Participate with other internal teams to troubleshoot client field issues with POS and Back Office Systems.
  • Provide input to improve current processes and offer/execute potential solutions.
  • Work with lab manager to keep training labs in optimal condition.
  • Partner with client stakeholders by attending and participating in client meetings and report back to keep program current on client direction and needs.


Qualifications:


  • Bachelor’s Degree in Business, Computer Science, or related field and/or relevant work experience
  • Industry Certification a plus – ITIL, CSM, PMP, etc.
  • 5+ years of IT experience, with 3+ years as a Business Technical Analyst
  • Strong desire to research available information to increase knowledge of working systems as to become a subject matter expert on topics of importance to the program
  • Ability to document processes, systems, and directions for troubleshooting, installations, and product testing
  • Proven track record in working on enterprise-level large projects
  • Exceptional analytical and conceptual thinking skills
  • Excellent written and verbal communication skills with experience creating detailed reports and giving presentations
  • Experience in process definition, documentation, and continuous improvement initiatives
  • Ability to interact with and manage both local and virtual project teams
  • Knowledge of SDLC, application integration principles, standards and methods
  • Expert knowledge of the MS Office Suite – Project, Visio, Word, Excel
  • Basic understanding of PowerShell scripting to analyze and improve existing scripts as well as create new scripts as needed
  • Working knowledge of Smartsheets

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