Customer Support Specialist

2 months ago

Chicago, Illinois, United States PerkSpot Full time

PerkSpot is searching for a Customer Support Specialist to join our Customer Support team Founded in 2006, PerkSpot is dedicated to inspiring others to love where they work by providing exclusive access to the best discounts available - anywhere. We ensure employees see offers curated to their interests, allowing them to save on electronics, home goods, meal delivery, mortgages, travel, and all the other little-and big-things that will make life a bit easier.
As a Customer Support Specialist, you will provide top-notch technical support to the community members of PerkSpot. You'll become an expert in PerkSpot's tools and website, while constantly interacting with PerkSpot customers and internal teams to ensure that we are offering the best possible support to our client partners and their employees.
Working Schedule: Tuesday - Saturday from 10: 00 am - 6:00 pm Central Standard Time
What you'll accomplish:

  • Become an expert of PerkSpot's services and processes, as well as our website and user portal
  • Provide exceptional and timely support to customers via phone, email, and live chat
  • Document active tickets every step of the way, from inquiry to solution and completion
  • Actively prioritize support tickets and escalate issues appropriately
  • Assist with new user setup, account maintenance, and sales projects as needed
  • Take part in high-level problem-solving in collaboration with your team members and our Customer Support Manager
  • Develop relationships with PerkSpot's internal teams and customers to maintain and improve customer satisfaction
  • Solicit feedback from customers on PerkSpot's service and product; relay feedback to applicable internal teams
  • Attend regular team and staff meetings to address feedback, changes, and new ideas
  • Constantly strategize ways to make the PerkSpot experience better and more effective for our members

What we're looking for:

  • 3+ years of experience in customer support, managing support tickets in various mediums and prioritizing issues according to importance
  • Basic understanding of computer and home networking terminology, including but not limited to terms like: operating systems, browsers, routers, modems, etc.
  • Knowledge of Zendesk and background in IM/chat support preferred
  • Exceptional written and verbal communication skills, with proven interpersonal skills
  • Highly organized, detail-oriented, and analytical approach to problem-solving
  • Positive, helpful attitude with the ability to handle challenging conversations in a professional demeanor
  • Collaborative, team-focused mindset
  • Ability to work autonomously and manage your own workload
  • Proven understanding of PerkSpot's values as a whole and a willingness to work hard to achieve overall company goals

About PerkSpot:
PerkSpot is the trusted employee discount platform that provides meaningful, personalized savings on the things that matter most. Our approach is simple, inspiring others to love where they work by offering the steepest, most intentional discounts on over 1,000 reputable brands. From local deals to big-name nationwide offerings, our 98% retention rate speaks for itself.
We are an established company with a strong foundation, growing consistently and steady. What does that mean for you? The opportunity to hit the ground running and see the impact of your work As a leader in the industry, we're committed to doing more - developing better products, reaching more employers, and getting more members engaged with our platform. Our passion is to make every place a great place to work, starting with our own.
Your first few months as a PerkSpotter:
Providing value doesn't have to wait, from day one we are open to your big ideas. In your first few months, you will...

  • Meet the team We think our people are pretty great so we want to ensure you're introduced to all of the right team members to help you succeed. You'll spend quite a bit of time with your fellow Customer Support Specialists, as well as our Senior Manager of Customer Support.
  • Get to know PerkSpot Immerse yourself in the business, engage with internal stakeholders, and participate in monthly company-wide All Hands meetings.
  • Sharpen your skills You will become very familiar with our customer support processes, our website's functionality, as well as the tools that we use (Zendesk).
  • See your impact Provide daily support to our members and advocate for their needs to ensure the best user experience as possible
  • Participate in company-wide events Whether it's office miniature golf or a raffle gameshow, company culture is at the forefront of our business.

The perks and benefits:
With a name like PerkSpot, it's no secret that employee perks are kind of our thing. Below are a few of the many perks and benefits we offer to our people.

  • Comprehensive medical, dental, vision insurance effective on your first day of employment, and 100% employer-funded short-term & long-term disability insurance
  • Generous Paid Time Off & Fully-Paid Parental Leave
  • 401K with company match and free financial consulting from Holberg Financial
  • WFH flexibility and home-office expense budget
  • Free lunch in the office, on-site gym access, bring your pet to work
  • Access to our exclusive perks & discounts

How to apply:
All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don't be afraid to show your spark and personality
All positions require a full background screening.
Offering a diverse, equitable, and inclusive culture is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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