Technical Writer II

1 month ago

Sioux Falls, South Dakota, United States Experity Full time

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

  • Benefits - Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
  • Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful
  • Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
  • Flexibility - Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
  • Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
  • Career Development - Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
  • Team Building - We bring our Team Members together when we can to strengthen the team, build relationships, and have fun We even have a family company picnic and a holiday party.
  • Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Job Summary:

The Technical Writer develops and edits content for user guides, installation guides, release notes, and training resources. The Technical Writer delivers accurate documentation in a format that adheres to Technical Communication standards and the Experity Content Style Guide. The Technical Writer Senior manages documentation schedules and aligns them with product development milestones and effectively manages Content Management Systems that support Technical Communication. The ideal candidate is creative, organized, and has a passion for taking complex concepts and translating them into professional, user-centered documentation.

Responsibilities:

  • Acquire subject knowledge by interviewing product developers, product managers, and other subject-matter experts
  • Research and translate technical information for technical and non-technical users
  • Conduct audience analysis to identify the needs of users
  • Collaborate with QA, Support teams, and other stakeholders within the company
  • Format, draft, and edit moderately complex technical manuals, project and/or other technical documentation including how-to guides, executive summaries, release notes, and instruction manuals
  • Create schedules for producing documentation in alignment with development milestones and schedules and ensure documentation is provided within these timelines
  • Manage, maintain, and administrate content management systems (Knowledge Base) and vendor relationships
  • Actively participate with the product development by providing oversight and input for all phases of the documentation development life cycle
  • Provide peer editing to ensure content standards are applied
  • Coordinate work of other technical writers, including training and editing as needed
  • Identify, track, and fix documentation defects
  • Define Experity content standards and ensure standards are applied consistently across the department
  • Assist with developing clear, consistent messages within the product
  • Apply technical writing concepts and Experity content standards to all technical communication products
  • Coordinate and proofread documentation for department personnel or internal corporate publications
  • Collaborate with Experity stakeholders to define documentation formats
  • Use tools such as Google Analytics and knowledge base reporting to gauge the quality of the documentation, and then create and execute plans for the continued improvement of the knowledge base
  • Identify and support department reporting and continuous improvement goals. Maintain department dashboards such as KPI and POGs (priority one goals)
  • Other duties as assigned

Education and Experience:

  • Bachelor's degree in business, marketing, computer science, or other related field or equivalent combination of education and experience
  • Must have 2-3 years of technical writing experience
  • Must have experience performing technical writing for software applications, and have worked collaboratively with software engineers
  • Strong organizational and time-management skills; adaptable in dynamic situations
  • Experience working on a team and independently, serving multiple parties while working under tight deadlines
  • Familiarity with Knowledge Management Systems, Adobe InDesign, Adobe FrameMaker, RoboHelp (or similar tools of the trade)
  • Ability to create and maintain tables, images, and other illustrations to help communicate technical information
  • Experience in Adobe Photoshop or other image editors
  • Ability to quickly learn and understand technical specifications, system requirements, and other application design information
  • Ability to effectively Collaborate with the product development team and leaders throughout the organization
  • Understanding of software development life cycle
  • Familiar with how the Technical Documentation practice works in an Agile environment
  • Experience in information reuse, document design, and information architecture

Preferred:

  • Awareness of web technologies, standards, and usability
  • Knowledge of healthcare industry
  • Experience working in product development or performing technical writing for software products

Budgeted salary range

$45,000 to $70,000

Team Member Competencies:

  • Understands role on the team and works to achieve goals to the best of your ability.
  • Working within a team means there will be varying opinions and ideas. Active listening and thoughtfully responding to what your team member says.
  • Take responsibility for your mistakes and look for solutions. Understand how your actions impact team.
  • Provides assistance, information, or other support to others to build or maintain relationships.
  • Maintaining a positive attitude. Tackle challenges as they come, and don't let setbacks get you down.
  • Gives honest and constructive feedback to other team members.
  • When recognizing a problem, take action to solve it.
  • Demonstrates and supports the organization's core values.

Every team member exhibits our core values:

  • Team First
  • Lift Others Up
  • Share Openly
  • Set and Crush Goals
  • Delight the Client

Our urgent care solutions include:

  • Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
  • Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
  • Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
  • Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don't have to.
  • Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
  • Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

  • Network Engineer II

    1 week ago

    Sioux Falls, South Dakota, United States SONIFI Solutions, Inc. Full time

    Job Description**Network Engineer II - Technical Lead**SONIFI Solutions, Inc. is seeking a highly skilled Network Engineer II - Technical Lead to join our team. As a key member of our technical team, you will be responsible for designing, deploying, and maintaining network communication configurations and infrastructures utilizing LAN/WAN and RF technology...

  • Network Engineer II

    7 days ago

    Sioux Falls, South Dakota, United States SONIFI Solutions, Inc. Full time

    Job Description**Network Engineer II - Technical Lead**SONIFI Solutions, Inc. is seeking a highly skilled Network Engineer II - Technical Lead to join our team. As a key member of our technical team, you will be responsible for designing, deploying, and maintaining network communication configurations and infrastructures utilizing LAN/WAN and RF technology...

  • Network Engineer II

    1 day ago

    Sioux Falls, South Dakota, United States SONIFI Solutions, Inc. Full time

    Job Description**About the Role**Sonifi Solutions, Inc. is seeking a highly skilled Network Engineer II to join our team. As a key member of our technical staff, you will be responsible for designing, deploying, and maintaining network communication configurations and infrastructures utilizing LAN/WAN and RF technology standards.**Key...

  • CNC Machinist II

    7 days ago

    Sioux Falls, South Dakota, United States Gpac Full time

    Job Summary:We are seeking a highly skilled CNC Machinist II to join our team at GPAC, a leading search firm specializing in placing quality professionals within multiple industries across the United States. As a CNC Machinist II, you will play a critical role in overseeing the setup and programming of machines, including CNC equipment, to ensure the precise...

  • Radiologic Imaging Specialist II

    2 weeks ago

    Sioux Falls, South Dakota, United States Avera Full time

    Join the Avera TeamAward-Winning Healthcare:Avera has been recognized as one of the top 15 Health Systems in the nation, featured on Forbes' list of America's Best-in-State Employers, and awarded Level 10 Most Wired Health Care Organization by CHIME.Our Culture:Become part of a multidisciplinary team that values collaboration, compassion, and the commitment...

  • Power Generation Technician/Mechanic

    1 day ago

    Sioux Falls, South Dakota, United States Interstate Companies Inc Full time

    Job SummaryWe are seeking a highly skilled Power Generation Technician/Mechanic to join our team at Interstate Companies Inc. As a key member of our operations team, you will be responsible for ensuring the efficient and safe operation of our power generation equipment.Key ResponsibilitiesMonitor and maintain power generation systems to ensure optimal...

  • Data Analytics Senior Consultant II

    4 weeks ago

    Sioux Falls, South Dakota, United States Allstate Insurance Company Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication,...

  • Transmission Integrity Manager

    4 days ago

    Sioux Falls, South Dakota, United States Berkshire Hathaway Energy Full time

    Job SummaryBerkshire Hathaway Energy is seeking a highly skilled Gas Integrity Engineer to join our team. As a key member of our engineering department, you will be responsible for providing technical expertise in gas integrity management, pipeline integrity assessments, and risk analyses.Key ResponsibilitiesProvide engineering services for the planning,...

  • Gas Integrity Engineer

    4 days ago

    Sioux Falls, South Dakota, United States Berkshire Hathaway Energy Full time

    Job SummaryBerkshire Hathaway Energy is seeking a highly skilled Gas Integrity Engineer to join our team. As a key member of our engineering department, you will be responsible for providing engineering services to ensure the safe and reliable operation of our natural gas transmission and distribution system.Key ResponsibilitiesProvide technical project...

  • Gas Integrity Engineer

    1 day ago

    Sioux Falls, South Dakota, United States Berkshire Hathaway Energy Full time

    Job SummaryThis is a multi-level posting for a Gas Integrity Engineer position at Berkshire Hathaway Energy. The successful candidate will assist in providing engineering services, including data management, threat assessment, and risk analyses, to ensure the integrity of the company's natural gas transmission and distribution systems.Key...

  • Systems Test Engineer II

    2 months ago

    Sioux Falls, South Dakota, United States SONIFI Health Full time

    SONIFI Solutions prides itself on being the leader in technology solutions for the hospitality and healthcare industries. Today our team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like Marriott, Hyatt, Hilton, and Intercontinental and...

  • Permanent OB/GYN Position in Family-Friendly Community

    2 weeks ago

    Sioux Falls, South Dakota, United States Physician Empire Full time

    Opportunity Overview: We are seeking a dedicated OB/GYN to join a well-established practice in a picturesque location. This position offers a unique chance to work in a community that boasts a low cost of living and no state income tax. Community Highlights: Located in a family-oriented area, this community features: Access to Lake Mitchell, known for its...

  • Power Generation Technician

    4 days ago

    Sioux Falls, South Dakota, United States Cummins Full time

    Job SummaryCummins is seeking a skilled Power Generation Technician to join our team in Sioux Falls, SD. As a key member of our sales and service team, you will be responsible for completing preventative maintenance and repairs on generators and components at customer sites.Key ResponsibilitiesPerform routine maintenance and repairs on generators and...

  • Field Service Power Generation Technician

    4 days ago

    Sioux Falls, South Dakota, United States Cummins Full time

    Job SummaryWe are seeking a skilled Field Service Power Generation Technician to join our team at Cummins Inc. in Sioux Falls, SD. As a key member of our sales and service team, you will be responsible for completing preventative maintenance and repairs on generators and components at customer sites.Key ResponsibilitiesPerform routine maintenance and repairs...

  • Multilingual Customer Support Specialist

    4 days ago

    Sioux Falls, South Dakota, United States The GOAL Family of Companies Full time

    Job DescriptionThe GOAL Family of Companies is seeking a highly skilled and detail-oriented Bilingual Customer Service Representative II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, ensuring that their needs are met and...

  • Bilingual Customer Service Representative

    2 days ago

    Sioux Falls, South Dakota, United States The GOAL Family of Companies Full time

    Job DescriptionThe GOAL Family of Companies is seeking a highly skilled and detail-oriented Customer Service Representative II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, ensuring that their needs are met and exceeded.Key Responsibilities:Customer...

  • Technical Writer

    2 months ago

    Falls Church, Virginia, United States Knowesis, Inc. Full time

    Position: AI Technical Writer Work Environment: Remote Clearance Required: Secret Status: Contingent upon contract award Knowesis, a dynamic and forward-thinking company, is currently seeking an exceptional Technical Writer to join our team and provide invaluable support to the Responsible Artificial Intelligence (RAI) Division within the Chief Digital and...

  • Technical Writer

    4 weeks ago

    Falls Church, United States ARServices Full time

    Job DescriptionJob DescriptionDiscover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of...

  • Technical Writer

    3 months ago

    Falls Church, United States ARServices Full time

    Job DescriptionJob DescriptionDiscover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of...

  • Technical Writer

    3 weeks ago

    Menomonee Falls, United States Watts Full time

    We're Watts. Together, we're reimagining the future of water.We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.What we do:For 150 years, Watts has built best-in-class products that are...

  • Senior Technical Writer

    4 months ago

    Sioux Falls, United States First PREMIER BankPREMIER Bankcard Full time

    Location: Sioux Falls, SD Shift: Monday-Friday am-pm Schedule: Full-Time Company: PREMIER Bankcard About the Role Collaborates with both front-line employees and management to develop, maintain, and manage select policies, procedures, and processes for PREMIER Bankcard. Responsible for policy and procedure content, rewriting existing content into...

  • Temporary Procedure Writer

    1 week ago

    Sioux Falls, United States The Goal Family of Companies Full time

    Job DescriptionJob DescriptionPosition:                   Procedure WriterLocation:                  Sioux Falls, SDType:                         TemporaryDuration:                  4-6 monthsRate of Pay:             $18/hourEnjoy our perks like:Free snacks in the...

  • Temporary Procedure Writer

    3 days ago

    Sioux Falls, United States The Goal Family of Companies Full time

    Job DescriptionJob DescriptionPosition:                   Procedure WriterLocation:                  Sioux Falls, SDType:                         TemporaryDuration:                  2 monthsRate of Pay:             $18/hourEnjoy our perks like:Free snacks in the officeOpportunities...

  • Proposal Writer

    3 months ago

    Falls Church, United States ARServices Full time

    Job DescriptionJob DescriptionDiscover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of...

  • Automotive Service Writer

    3 months ago

    Falls Church, United States Valvoline Instant Oil Change Full time

    Automotive Service Writer/Advisor - $14.00-$18.00/hr. plus bonusesFull Time and Part TimeIncrease your wages through completion of in house, paid training!Benefits Include: -Health Insurance (Dental, Vision, Medical) -Paid vacation and holidays -Matching 401(k) -Paid on-the-job training -Leadership development and coaching -Company provided uniforms -Tuition...

  • Senior Program Analyst

    1 month ago

    Falls Church, United States Modern Technology Solutions Full time

    Modern Technology Solutions, Inc. (MTSI) is seeking a Senior Program Analyst / Executive Writer in Falls Church, VA that will provide support to the Office of the Undersecretary of Defense for Research and Engineering (OUSD(R&E) Assistant Secretary of Defense for Mission Capabilities (ASD(MC)) and the Deputy Assistant Secretary of Defense for Multi-Domain...

  • Medical Writer

    3 weeks ago

    Wichita Falls, Texas, United States Oxford Global Resources Full time

    Summary: The purpose of this role is to write, or coordinate the preparation of, all clinical, regulatory and scientific documents intended to support clinical and regulatory deliverables for drug development project teams. The scope of the role includes authoring, review, and quality assurance check of documents, and management of external medical...

  • Instructional Designer

    4 days ago

    Wichita Falls, Texas, United States Staff Finders Technical Full time

    Job DescriptionOverview:Staff Finders Technical is seeking a skilled Curriculum Developer II to join our team. As a key member of our training organization, you will be responsible for developing engaging training content to help our dealers better support customers and improve performance.Key Responsibilities:Project Management: Successfully manage and...

  • Senior Program Analyst

    1 month ago

    Falls Church, United States Modern Technology Solutions, Inc. Full time

    Modern Technology Solutions, Inc. (MTSI) is seeking a Senior Program Analyst / Executive Writer in Falls Church, VA that will provide support to the Office of the Undersecretary of Defense for Research and Engineering (OUSD(R&E) Assistant Secretary of Defense for Mission Capabilities (ASD(MC)) and the Deputy Assistant Secretary of Defense for Multi-Domain...

  • Behavioral Health Technician II

    1 week ago

    Sioux Falls, United States Avera Health Full time

    Full Time MCK BHS Acute Unit 4400 W 69th St Technical/Professional (Clinical) Day/Evening/Night Shift Join the team at Avera! Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture: Be part of a...

  • Radiology Technologist II

    1 month ago

    Sioux Falls, United States Avera Medical Group McGreevy 7th Avenue Full time

    Join the team at Avera! Award Winning Health Care:  Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture:  Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward...

  • Diesel Technician II

    2 months ago

    Sioux Falls, United States Rihm Leasing- Sioux Falls Full time

    Job DescriptionJob DescriptionCompany Introduction: Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge...

  • Diesel Technician II

    3 months ago

    Sioux Falls, United States Rihm Leasing- Sioux Falls Full time

    Job DescriptionJob DescriptionCompany Introduction: Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge...

  • Home Medical Equipment Clinician II

    1 month ago

    Sioux Falls, United States Avera@Home Home Medical Equipment Sioux Falls Full time

    Join the team at Avera! Award Winning Health Care:  Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture:  Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward...

  • Behavioral Health Technician II

    1 week ago

    Sioux Falls, United States Avera Health Full time

    Full Time MCK BHS Adult C Unit 4400 W 69th St Technical/Professional (Clinical) Day/Evening/Night Shift May be eligible for a $3000 Sign-On Bonus Join the team at Avera! Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care...

  • Radiology Technologist II

    2 weeks ago

    Sioux Falls, United States Avera Medical Group McGreevy 7th Avenue Full time

    Join the team at Avera! Award Winning Health Care: Avera has been named among the nations 15 Top Health Systems, Forbes list of Americas Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our...