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Temporary Procedure Writer

2 months ago

Sioux Falls, United States The Goal Family of Companies Full time
Job DescriptionJob DescriptionPosition:                   Procedure Writer
Location:                  Sioux Falls, SD
Type:                         Temporary
Duration:                  4-6 months
Rate of Pay:             $18/hour

Enjoy our perks like:
  • Free snacks in the office
  • Opportunities with a growing company
  • The best work culture you’ve ever known

Job Description:
The Procedure Writer is responsible for creating, updating, and maintaining detailed and clear procedural documents for the Operations areas of the business. This role involves collaborating with various departments to gather information, understand workflows, and translate complex processes into easy-to-follow instructions.

Responsibilities:
  • Develop and write clear, concise, and comprehensive procedural documents and manuals
  • Collaborate with various departments and subject matter experts to gather and validate process information
  • Review and analyze current procedures to identify areas for improvement or updates
  • Ensure all procedures are in compliance with industry standards and company policies
  • Present procedure updates to appropriate leadership group for approval and publication
  • Maintain a centralized repository of all procedural documentation
  • Other duties as assigned

Education and Other Minimum Requirements:
  • High school diploma or GED
  • Proven experience in technical writing, documentation, or a similar role
  • Strong ability to ensure accuracy and clarity in all documents
  • Effective communication skills, both written and verbal, with the ability to convey complex information clearly and concisely
  • Ability to analyze processes and identify opportunities for improvement
  • Strong organizational skills to manage multiple documentation projects and deadlines
  • Ability to work independently and with other business areas
  • Excellent analytical skills with the ability to identify process improvement opportunities
  • Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)
  • Critical thinking, good judgement, adhering to companies’ ethics policy

Bonus Points if You Have:
  • Bachelor’s degree in English, Communications, or related field
  • Experience with ticketing management systems (e.g., ZenDesk)
  • Experience in the loan servicing industry

Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
 

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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