Portfolio Optimization Manager

1 month ago

Phoenix, Arizona, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

Within the Technology Portfolio Management team, the Portfolio Optimization Manager will work with the Director and key stakeholders to drive the enterprise optimization of our processes, toolset, and various portfolio models. This role will help implementing changes to the existing model and defining the future state to drive new ways of working with enhanced processes, data insights and capabilities, to optimize technology, business and product outcomes.

The successful candidate will work with the Director, Portfolio to drive strategy, solutions design, requirements definition and enablement. As a Portfolio Optimization Manager, you will form strong partnership with key stakeholders to help enable data-driven decisions, establish new process and drive tooling innovation. This role will require strong and effective communication to evolve the way we manage our investment and support Technology organization.

This is a hybrid role, hybrid colleagues work a mix of in-office and virtual days, coming into the office 3 days per week. Leaders and colleagues will plan common days for in-person connection, collaboration, and events.

Responsibilities:

Supports the enterprise-wide governance of portfolio transformation activities, focused on driving continuous optimization of processes, tools and insights to effectively manage the Tech portfolio.Assist in the definition, planning, and build of multi-year transformation roadmap to achieve outcomes.Enable actionable insights to Technology and Business Leadership to manage delivery risk and optimize investments across and within portfolios.Using reporting tools, monitors the progress and collate insights for the financial and capacity planning and forecasting across a $2B Technology investment portfolio, including scenario planning Enable and champion a consistent taxonomy, reporting and metrics with Portfolio, Engineering, and Product leaders to enable data integrity, increase adoption and drive decisions.Build an effective change management and feedback approach with Technology, Business, Product, and Finance partners to identify and action continual improvement opportunities.Build a strong partnership with Tech Finance to collaborate and build deliverables for forecasting, annual, iterative, and long-range plans.Engage with Technology Portfolio leads to provide transparency into actuals costing while effectively sharing risks and opportunities. Minimum Qualifications: 4+ years of program management experience.Experience building presentations to structure messages that effectively inform and persuade.Experience in process design, and automation; find ways to improve effectiveness, quality, and compliance.Experience with stakeholder management. Experience in the processes and tools that drive Technology portfolio and financial management such as Rally, Jira, Clarity, Apptio, Oracle, and Ariba. Experience with analytical and data management skills.Experience analyzing complex data, understand use needs and objectives, and translate them into effective solutionsExperience with Microsoft ExcelExperience with Agile methodologies Preferred Qualifications: Strong verbal and communication skills, from preparation through execution, ability to understand your audienceContinual Improvement and Innovation Confident and clear communication and relationship building skills, with the ability to influence senior leaders / SMEs, and drive progress and decision makingResults Oriented – Track record of driving results across multiple channels and initiatives in a fast paced and dynamic environment.Oracle/Smart View and Access skills and highly proficient across other MS Office applications is critical.Working knowledge of technology investment planning, resource management and investment cost modeling is highly desirable.Business and Technical Knowledge – Understanding of industry trends in Financial Services (Payments, FinTech) and American Express' business model.Experience in Automation and PPM / Agile Lifecycle Tools MBA Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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