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Client Portfolio Manager

2 months ago


Phoenix, Arizona, United States C.H. Robinson Full time
Are you ready to embrace a dynamic and fast-paced role? If you excel at managing multiple initiatives, collaborating with a talented team, and resolving challenges, then the Portfolio Executive position is designed for you.

Your primary responsibility will be to expand and maintain a portfolio of clients while ensuring service delivery aligns with customer expectations. As a Portfolio Executive, you will represent the C.H. Robinson brand, dedicated to creating positive experiences for customers while enhancing your business portfolio. Your skills in relationship management, problem-solving, and providing outstanding customer service will be vital.

What can we offer you?

Your success is our success. We are committed to equipping you with the tools necessary for achievement from day one through our engaging onboarding program, which combines interactive training, self-guided learning, and personalized coaching. We prioritize your professional development and offer excellent benefits to help you achieve your personal goals. Here, you can shape a career that complements your lifestyle, all within a collaborative and inclusive culture that promotes networking and team-building activities.

Let’s discuss compensation...

This role presents significant earning potential, featuring a competitive base salary alongside uncapped commission opportunities.

Can you adapt to change?

The evolving landscape of the global pandemic requires flexibility in our work model. With locations worldwide, we consistently monitor guidelines to ensure your safety.

In the long term, this position allows for remote work flexibility 1-2 days a week, with specific details provided by your recruiting team based on the current situation.

We understand that work-life balance is essential, which is why our hybrid model enables you to align your career with your personal and professional aspirations.

In this role, you will...

Drive Service Delivery & Business Development:
  • Generate demand by engaging with active accounts and identifying new opportunities.
  • Work to meet and exceed monthly revenue and volume targets.
  • Identify growth opportunities within accounts to transition from transactional to committed business.
  • Analyze market conditions to make informed decisions.
  • Ensure quality execution of expectations, swiftly addressing issues and implementing solutions.
  • Manage pricing strategies based on customer buying patterns and C.H. Robinson's role in their supply chain.
  • Oversee customer-facing operational tasks, including quoting and shipment activation.
Deliver Exceptional Customer Service:
  • Utilize effective negotiation strategies when discussing pricing and services.
  • Handle conflicts and navigate challenging conversations with professionalism.
  • Enhance customer experience through proactive quality control measures.
  • Collaborate with internal teams to address customer needs and expectations.
Execute Process Efficiency:
  • Leverage technology to improve operational efficiencies.
  • Ensure timely invoicing by understanding payment terms and processes.
  • Assist in developing standard operating procedures to manage customer accounts effectively.
  • Maintain a minimum portfolio size of existing customers by volume and revenue.
  • Perform additional duties as assigned based on team requirements.
You are an ideal candidate if you possess:
  • Experience in the supply chain or logistics industry.
  • A High School Diploma or GED equivalent.
  • The ability to travel up to 10% (domestically and internationally).
  • Fluency in Spanish and English (written and verbal).
It would be advantageous if you:
  • Value a diverse and inclusive workplace.
  • Hold a Bachelor's degree from an accredited institution.
  • Have at least one year of sales experience.
  • Are proficient in Microsoft Office Suite.
  • Exhibit strong negotiation and sales skills.
  • Demonstrate excellent decision-making, multitasking, communication, and interpersonal abilities.
At C.H. Robinson, we believe in the power of collaboration to drive innovation and success. In this role, you will engage with colleagues in the office four days a week, fostering creativity and impactful results, while enjoying the flexibility of remote work one day a week.

We are committed to providing an environment that encourages growth through challenges and supports internal promotions across various departments, allowing you to explore new interests and develop your strengths.

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer, promoting equality and celebrating diversity within our workforce. We believe that diversity enhances creativity and innovation, driving business growth and fostering engaged teams. We are dedicated to maintaining an inclusive environment free from harassment and discrimination, where all employees feel valued and respected.

Benefits

Your Health, Wealth, and Wellbeing

Your overall wellbeing is fundamental to our business, and our benefits are designed to support your financial, family, and personal aspirations. We offer comprehensive benefits that matter most to you, including:
  • Two medical plan options (including a High Deductible Health Plan).
  • Prescription drug coverage.
  • Enhanced fertility benefits.
  • Flexible spending accounts.
  • Health savings account (with employer contributions).
  • Dental and vision coverage.
  • Basic and supplemental life insurance.
  • Short-term and long-term disability.
  • Paid holidays and time off.
  • Paid parental leave.
  • Paid volunteer time.
  • Charitable giving match program.
  • 401(k) plan with 6% company matching.
  • Employee stock purchase plan.
  • A wide range of career development and networking opportunities.
Explore our full list of benefits on our culture page.