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QuickSTAT - 2nd Shift Customer Care Specialist
3 months ago
Provide shipment-specific processing and timely communication of order updates. Your Responsibilities
- Plan shipments in coordination with clients' requirements
- Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures.
- Escalate all client issues to the management team as required.
- Identify and implement strategies to improve quality of service and productivity
- Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team
- Report to National Air Logistics Healthcare Manager
- Schedule: Monday-Friday 3am -11pm
- Associate's degree or equivalent experience
- 2+ years in a call center environment or logistics
