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Div Director IT Operations

4 months ago

Richmond, Virginia, United States HCA Healthcare Full time

Description

This position is incentive eligible.

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Division Dir IT Operations for the Capitol Division (Richmond, VA) with HCA Healthcare you can be a part of an organization that is devoted to giving back

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Division Dir IT Operations -Capitol Div -Richmond to help us reach our goals. Unlock your potential

Job Summary and Qualifications

The Division Director of IT Operations oversees and manages effective operation of Information Technology in the Capitol Division, based out of Richmond, VA, and ensures strategic and operational alignment with HCA enterprise IT&S goals and objectives. Serves as a key member of the leadership team for division IT&S and works effectively with Senior IT Directors, Division Directors and facility and division executive management.

The DOO will be an integral link between enterprise HCA IT&S and the end user to enhance the use and effectiveness of its products and services.

Supervisor: Division CIO

Supervises: Roles may include and are not limited to Project Manager, Director of Information Security Operations, Director of Client Support Services, Facility IT Director

Duties Include and Are Not Limited To:

IT Operations Management:

Overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management.

  • Oversee and manage daily operation in accordance with IT standards and policies
  • Assists in development, maintenance, and oversight of annual operating and capital budgets for division IT operations.
  • Manages local IT environment according to negotiated and established service level agreements and in accordance with enterprise standards and guidelines
  • Responsible for vendor management to include negotiation of division-specific IT contracts, mediation of contractual disputes, and amendments to core agreements
  • Approves and manages invoices prior to handoff to Financial Analyst for payment
  • Identifies and coordinates resolution of IT issues through problem management within the division
  • Assists in development and maintenance of an appropriate organizational structure and staffing capable of supporting the business and operational needs of the facilities within the division

Strategic Business/ IT Alignment & Planning:

  • Assists in development, coordination, guidance, and execution of IT systems' strategic and operational plans in alignment with HCA enterprise business and IT strategy.
  • Participates proactively with division and facility management to optimize the use of information technology in support of clinical/patient-focused mission and business strategies
  • Assists in defining and managing division success criteria
  • Fosters utilization of HCA standard solutions and helps ensure that division solutions and initiatives are not in conflict with HCA enterprise solutions, processes, standards, and policies

Relationship Management & Communication:

Facility Leadership, Facility Department Directors & Managers, Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups

  • Builds positive relationships with facility leadership and other division leaders as dictated by the business organizational structure and represents IT&S on appropriate business committees
  • Communicates successes, challenges, opportunities, trends, and lessons regarding the division to Division CIO
  • Cascades information to Zone & Market business & IT leadership
  • Serves as Co-Ethics and Compliance Officer HCA-IT&S, Inc.

Project Portfolio & Project Implementation Management:

  • Leads scheduling and implementation of HCA enterprise IT initiatives
  • Responsible for tracking all IT project initiatives
  • Communicates, develops, and leads IT governance processes & practices Process Engineering: Improvement of Workflow through Technology, Utilization of Technology
  • Ensures enterprise IT systems operate according to internal standards, external accrediting agency standards, and legal requirements.
  • Enforces policy and procedures to ensure the protection of enterprise IT assets and the integrity, security, and privacy of information.
  • Oversees development and maintenance of a division-wide disaster recovery plan
    • Identifies and assists in the development and implementation of division initiatives improving cost effectiveness, healthcare service quality, and business development opportunities
  • Lead the adoption of Lean/Six Sigma principles in the Division.
  • Oversee the implementation and use of a measurement and reporting system that monitors appropriate metrics that leads to product/service delivery, quality improvements, and MOR review.

Staff Development:

  • Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management
  • Actively involved in Human Resources recruitment, performance evaluations, and management of IT division staff
  • Ensures appropriate training and development programs are utilized to attract, retain, and develop personnel required to support IT services
  • Participates in Division IT&S succession planning activities with CIO Knowledge, Skills, and Abilities

Required:

  • Knowledge of organizational policies, procedures, systems and objectives
  • Knowledge of fiscal management techniques
  • Knowledge of health care administration systems
  • Knowledge of governmental regulations and compliance requirements
  • Knowledge of computer systems and applications
  • Skill in planning, organizing and supervising
    • Skill in exercising initiative, judgment, problem solving, decision-making
  • Skill in developing and maintaining effective relationships with medical and administrative staff, patients and the public
  • Skill in developing comprehensive reports
  • Ability to analyze and interpret complex data
  • Ability to research and prepare comprehensive reports
  • Possesses strong written, verbal, and presentation skills
  • Strong leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment
  • Strong understanding of HCA products and services
  • Strong analytical skills in budgeting, planning and policy maintenance and development
  • Advanced reasoning, math, and language skills
  • Ability to communicate effectively at an executive level

Education:

  • Bachelor's degree required, and Advanced degree desired. Preferred:
  • Degree in Health, Business Administration or a related field. HCA-IT&S, Inc.

Experience:

  • 5-10 years experience with direct leadership responsibility, with 10 to 15 years IT experience, and 5 to 10 years in managerial capacity.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you We are reviewing applications for our Division Dir IT Operations -Capitol Div -Richmond opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.