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Portfolio Administration Associate Manager

4 months ago

St Louis, Missouri, United States Cushman Wakefield Multifamily Full time

Job Title

Portfolio Administration Associate Manager (Waymo)

Job Description Summary

Responsible for managing the workflow and the day-to-day activities of the team for a specific functional or geographical area that supports the Portfolio Administration Service Line. The associate manager is also responsible for supporting the day-to-day activities at the client level and being a point of escalation for any questions or concerns that arise.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
  • Manage all Portfolio Administration services for a specific team/account.
  • Manage additional scope as determined by Master Services Agreement with client
  • Oversee team associates and operations on a day-to-day basis ensuring work is completed and deadlines are met
  • Provide leadership to staff with the goal of maximizing technology resources and improving processes
  • Provide new team integration and onboarding process
  • Support new hire training for account work
  • Create and maintain trust and strong relationships with team members and clients
  • Ensure specified account needs are met across team
  • Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed
  • Outline or oversee the continuous updates to the process playbooks
  • Support timely and accurate reporting to senior leadership and clients
  • Handle or oversee monthly rent and other critical reporting for clients and senior leadership
  • Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus
  • Execute special projects as assigned by senior leadership or requested by Client
  • Collaborate with other divisions and manage processes for Client entities including Transaction Management, Facilities Management, Project Management/Construction/Design, legal, etc. as needed
  • Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained
  • Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines
  • Stay up to date on the latest industry standards and trends

KEY COMPETENCIES

1. Leadership

2. Strong Customer Service Skills

3. Strong Communication Proficiency (oral and written)

4. Organization Skills

5. Technical Proficiency

6. Analytical Skills

7. Research Skills

8. Detail Oriented

9. Sense of Urgency

EDUCATION
  • BachelorâTMs Degree preferred in any field; business, finance/real estate, accounting ideal
ADDITIONAL ELIGIBILITY QUALIFICATIONS
  • 3+ years relevant work experience
  • Ability to read and understand lease documents and financial statements
  • Strong interpersonal skills
  • Ability to manage multiple high priorities
  • Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 75% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note : This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmativeâ‹ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at or email. Please refer to the job title and job location when you contact us.