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Patient Access Associate I

4 months ago

Baltimore, Maryland, United States MEDSTAR HEALTH Full time

Must be available for mandatory training schedule in the first 90-days of employment: Tuesday-Thursday, 8:00am-4:30pm (3 consecutive days, 1 week only).

Status: Full-time, 36-hours per week
Schedule: Sunday/Monday/Tuesday, 7:00am-7:30pm

Job Summary:

MedStar Health is looking for a Patient Access Associate I to join our team at MedStar Harbor Hospital

The Patient Access Associate I will be responsible for communicating with patients, families, physicians, quality review and insurance companies to obtain information and insurance verification to assure quality patient care and payment of hospital accounts. This includes greeting patients, providing information, answering phones, registering outpatients and/or inpatients, coding lab accounts and entering orders as required. Additional responsibilities include obtaining all demographics, insurance information, appropriate codes, and authorizations from insurance companies, patients (or their representatives) and physicians in a courteous and efficient manner for billing.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move


Primary Duties:

  • Greets all patients, family members and visitors into the department/service area. May screen visitors and issue visitors pass. Alerts nurse when patients present with any complaints that could be perceived as acute or life threatening. Places ID band on each patient.
  • Interviews patients, families and outside sources to obtain complete and accurate demographic and financial information. Inputs data into system for registration, billing and patient tracking.
  • Ensures that all necessary questionnaires and specific forms are completed according to predetermined requirements by government or regulatory agencies or hospital policies. Completes ABN process through registration system as needed, explains to patient as required. Completes Medicare Secondary Payor Questionnaire (MSPQ) as required. Distributes Medicare Letter to inpatients.
  • Confirms coverage using online electronic verification systems; selects appropriate insurance codes and may obtain authorizations by utilizing online electronic verification system, or other resources, such as, HDX, EVS or Blueline; follow up on insurance authorizations and referrals if needed.
  • Explains regulatory financial requirements to the patient or responsible party and collects deposits and deductibles, as required. Reviews past due accounts at the time of service collects payments; refers patients to patient advocacy for any additional financial assistance.

Qualifications:

  • High School Diploma or GED.
  • Customer Service experience.
  • Knowledge of medical terminology and healthcare experience preferred.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark. Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization. Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more. More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.