Financial Customer Service Representative

3 weeks ago

Columbus, Ohio, United States Randstad USA Full time
As a Financial Customer Service Representative for our client, you'll play a vital role in delivering exceptional service to our clients. You'll handle incoming phone calls related to various service inquiries on client accounts, ensuring accuracy, efficiency, and adherence to key department performance metrics. Your support areas will encompass Cash Management products and services, Online and Mobile app assistance, as well as general financial inquiries. We're seeking highly professional individuals who are driven in their careers and committed to delivering World-Class Service.

Responsibilities:
  • Handle incoming phone calls from clients regarding service inquiries on their accounts.
  • Respond to inquiries with accuracy, efficiency, and professionalism.
  • Provide support on Cash Management products and services, Online and Mobile app functionalities, and general financial inquiries.
  • Meet and exceed key department performance metrics.
  • Contribute to a fast-paced, team-oriented environment.
  • Demonstrate the ability to multitask and adapt quickly to changes in a busy financial service center. Requirements:
    • Previous experience in customer service, preferably in a financial or banking environment.
    • strong communication skills and professional demeanor.
    • Ability to handle high call volumes and maintain composure under pressure.
    • Proficiency in multitasking and adapting to changes in a fast-paced environment.
    • Commitment to delivering exceptional service and meeting performance metrics. If you're a dedicated professional with a passion for delivering excellent customer service and thrive in a fast-paced environment, we encourage you to apply for this role with our client. Must be available to work a variety of shifts

      salary: $ $19.17 per hour
      shift: First
      work hours: 8 AM - 5 PM
      education: Bachelors

      Responsibilities

      Client Support Service Professionals handle incoming phone calls regarding various service inquiries on client's accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include client's Cash Management products and services, client Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
      · Ability to contribute in a fast paced, team-oriented environment.
      · Aptitude to multi-task and adjust quickly to change in a busy financial service center

      Skills
    • Call Center Support
    • Customer support
    • Follow-up
      Qualifications
    • Years of experience: 2 years
    • Experience level: Experienced
      Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

      Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

      At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

      Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

      Applications accepted on ongoing basis until filled.

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