Senior Customer Service Representative, Customer Billing

1 week ago


Columbus, Ohio, United States American Chemical Society Full time
Customer Billing & Account Support Representative

The Customer Billing & Account Support (CBAS) department at ACS Publications is a crucial hub that ensures smooth operations related to subscriber database maintenance, order processing, billing, and customer inquiries. As a Customer Billing & Account Support Representative, you'll be at the forefront of assisting subscribers with orders, billing, pricing, and account inquiries.

Responsibilities
  • Processing subscription orders, payments, and adjustments in the database
  • Handling communications with agencies and customers regarding orders, billing, and pricing
  • Maintaining records, conducting database research, and generating reports
  • Tracking daily workload and notifying management of any issues that may impact deadlines
  • Providing assistance to other departments on subscription sales processing
  • Participating in special projects and aiding in training new employees
  • Supporting production runs and quality checks when required
Required Skills
  • Associate's Degree or Bachelor's Degree with practical work experience
  • Proficiency in Microsoft Word, Excel, Outlook, Teams, and SalesForce CRM
  • Strong math skills and problem-solving abilities
  • Excellent organizational and time management skills
  • Effective verbal and written communication skills
  • Ability to work independently in a fast-paced environment
  • Team player with a proactive approach
Required Experience

Minimum of 3 years of professional experience in billing, accounting, or related roles.

Division

This position is based in the Columbus, Ohio office. Employees follow a hybrid work schedule, working three days a week onsite, with flexibility for remote work on the remaining days.

New employees are eligible for this hybrid work setup from day one. ACS also provides relocation assistance where applicable.

EEO Statement: ACS is an equal opportunity employer, dedicated to diversity and inclusion in the workplace.



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