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Financial Customer Service Analyst
4 months ago
Are you a customer services wiz in the financial services and/or Insurance vertical? Are you tech saavy and comfortable taking inboud and outbourd calls to help your customers? This is an opportunity to get your foot in the door to a Fortune 100 Company who look to thier contractor population for any FTE roles that arise
location: Columbus, Ohio
job type: Contract
salary: $ per hour
work hours: 8am to 5pm
education: High School
responsibilities:
This role will join our Digital Adoption Team responsible for handling both inbound and outbound plan sponsor inquiries related to adoption of the Plan Sponsor website. Plan Sponsors will contact us either via email or through the Technical Support Line to ask questions or seek assistance with using the self service features within the website such as our FastPay Payroll System or Task Center. Resolution of technical issues will be required handling inquiries such as troubleshooting login issues or helping with general navigation.
This role will also make outbound proactive calls to plan sponsors who have not yet taken steps to adopt the self service features. We are asking plan sponsors to adopt these new tools by a certain date and will need this team to proactively reach out in order to offer assistance and communicate next steps to plans that have not yet responded.
Additionally, this role will be responsible for processing inbound web access forms received in our workflow system. The inbound web access forms will require access to establish the proper web roles and enable the features for each plan upon receipt of the form in good order. This work may also entail calling the plan contacts to resolve any issues with the form requests. What skills/work experience are you looking for in your ideal candidate? strong customer service skills with the ability to handle inquiries requiring issue resolution
Knowledge and experience using websites and other technology - someone who can quickly learn the self-service features such that they are comfortable helping customers navigate and resolve common problems
Quick learner and self-motivated individual who is energized by helping others
qualifications:
Experience level: Entry LevelMinimum 1 year of experienceEducation: High School
skills: customer serviceTechnical Support (1 year of experience is preferred)Financial AcumenOperations (1 year of experience is preferred)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
