Financial Customer Service Representative

1 month ago

Columbus, Ohio, United States Randstad USA Full time
Our client, a prominent player in the financial industry, is seeking dynamic individuals to join their team as Customer Support Representatives. In this role, you will be responsible for handling incoming phone calls related to various service inquiries on client accounts. The successful candidate will demonstrate a high degree of accuracy and efficiency, consistently meeting key department performance metrics.

Key Responsibilities:
  • Respond to incoming phone calls with precision and efficiency.
  • Address inquiries related to client Cash Management products and services.
  • Provide support for the company's Online (client website) and Mobile app.
  • Handle general account or financial-related inquiries.
  • Uphold a high level of professionalism while delivering World-Class Service.
  • Contribute actively to a fast-paced, team-oriented environment.
  • Demonstrate the ability to multi-task and adapt quickly to changes in a busy financial service center. Various Shifts Available

    salary: $ $19.17 per hour
    shift: First
    work hours: 8 AM - 4 PM
    education: High School

    Responsibilities
    • Client Support Service Professionals handle incoming phone calls regarding various service inquiries on client's accounts.
    • Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
    • Functional support areas include client's Cash Management products and services, client's Online (client website) and Mobile app, and general account or financial related inquiries.
    • Successful applicants will be highly professional, career driven, and committed to World-Class Service.
    • Ability to contribute in a fast paced, team-oriented environment.
    • Aptitude to multi-task and adjust quickly to change in a busy financial service center

      Skills
    • Telephone Etiquette
    • Client Service
    • Customer Service
    • Time Management
    • Customer Relations
    • Customer support
    • Customer Relationship Management
    • Data Entry
    • Active Listening
    • Follow-up
    • Call Center Support
      Qualifications
    • Years of experience: 0 years
    • Experience level: Entry Level
      Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

      Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

      At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

      Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

      Applications accepted on ongoing basis until filled.

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