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Medical Support Assistant

4 months ago

Knoxville, Tennessee, United States Department Of Veterans Affairs Full time
Summary

The Medical Support Assistant serves in the Business Office of the Veterans Affairs Medical Center at the Williams C. Tallent Outpatient Clinic located in Knoxville, TN.



Duties

This is an open continuous announcement until September 30, 2024. The initial cutoff date for referral of eligible applications will be November 15, 2023. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

The Medical Support Assistant serves in the Business Office of the Veterans Affairs Medical Center. The MSA has face to face interaction with the Veteran and/or Veteran's family and will interface with numerous computer applications. The Medical Support Assistant (MSA) position serves as foundational role as a clinic clerk or a call center agent.. The incumbent reports to the Supervisory Medical Support Assistant. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent performs a variety of clerical duties.

As front-line contact with patients and staff, the incumbent sets the tone for the perception concerning quality of healthcare services at the VA. The incumbent must possess a high level of customer service skills and is able to relate those skills when dealing with Veterans, families, and outside customers.

Duties include, but are not limited to:

  • Scheduling, canceling, re-scheduling patient's appointments and/or consults.
  • Entering no-show information; monitoring the electronic wait list.
  • Preparing for clinic visits; ensure escort/transportation services are properly arranged.
  • Operate a multi-line telephone system to receive/relay incoming and outgoing telephone messages.
  • Faxing/scanning of documents; monitoring both inpatient and outpatient appointments for areas of responsibility.
  • Ensuring encounter forms are completed in order to obtain appropriate workload credit.
  • Managing both incoming and outgoing calls and mailings.
  • Verifying and updating demographics and insurance information.
  • Processing all emergency and non-emergency transfers to other VA facilities or private hospitals.
  • Performing basic eligibility, co-pays and preauthorization requirements for specific coverage.
Work Schedule: Various tours are available and are to be determined by the Service during interview and confirmed upon selection.

Telework: Not Available.

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized.

Financial Disclosure Report: Not required