Bell Attendant/Front Desk

4 weeks ago

Asbury Park, New Jersey, United States Sage Hospitality Group Full time

Why us?

Why Us? At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, who are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here.

Job Overview

Under general supervision, provides bell and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures.

Responsibilities

  • Meet and greet all guests in all forms of transportation arriving at the hotel.
  • Assist guests with retrieving their luggage from vehicles.
  • Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
  • Assist Doorman in escorting guests and luggage into the lobby for registration.
  • Explain valet parking procedures and fees.
  • Give proper directions to registration area for check-in.
  • Give general directions and information.
  • Open vehicle doors to assist guests.
  • Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
  • Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
  • Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
  • Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
  • Associates should take initiative to offer assistance or answer questions throughout the hotel.
  • Associates should always demonstrate self-confidence, energy, and enthusiasm.
  • Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
  • Associates should take responsibility to formally or informally learn about other departments within the hotel.
  • Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
  • Use empowerment to exceed associate and guest expectations and resolve conflicts.
  • Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None

Knowledge/Skills

  • Must have general knowledge of basic customer service skills and be fluent in oral and written English.
  • Must have knowledge of local establishments, businesses and the surrounding community in general.
  • Must be able to drive automatic and manuel vehicles. Must have a valid driver's license. Must have a driving record that meets the needs of our insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to see objects and people up close and at a distance.
  • Must be able to grasp handles, carry bundles and lift packages.
  • Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.

ID:

Position Type: Regular Full-Time

Property : The Asbury Hotel

Outlet: Asbury Ocean Club

Category: Bell/Parking/Transportation

Address: 210 5th Ave

City: Asbury Park

State: New Jersey

EOE Protected Veterans/Disability


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