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Concierge Lounge Attendant

3 months ago

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The Marriott Park Ridge is seeking Concierge Lounge Attendants to join their positive and talented team Conveniently located a short distance from Woodcliff Lake, Nyack, The Outlets at Bergen Town Center and the bustle of New York City, the Marriott Park Ridge boasts 289 rooms, 18,000+ sq.

ft. of event space and two restaurants on-site.

Job Overview:

To act as an ambassador of the hotel to our VIP and Concierge Level guests by welcoming them to the hospitable Concierge Lounge and providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.


Responsibilities and Duties:

  • Greet customers immediately with a friendly and sincere welcome.
  • Make personal connection with each guest and respond to guest cues (anticipate their needs).
  • Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
  • Maintain a very clean and organized area to ensure all guests have what they need at any time during the day and maintain a fresh clean feel for the area.
  • Ensure Concierge Lounge is kept clean and stocked with the proper food & beverage for the given time of day.
  • Follow proper food handling techniques and food safety procedures.
  • Ensure all equipment is working properly including fridge, warmers & access door.
  • Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel.
  • Promptly respond to requests for dentists, doctors, childcare, florists, etc.
  • When necessary, field guest complaints, conduction through research to develop the most effective solutions and negotiate results.
  • Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock.
  • File access slips in box order.
  • Operate facsimile machine to send, receive, and log incoming transmission.
  • Notify guests using the message function of the computer of incoming faxes.
  • Use the photocopier to make copies of items as required.
  • Handle cash make change and balance an assigned house bank.

Qualifications:

Education:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.


Experience:
Prior customer service experience required. Prior Front Desk or other prior hospitality experience preferred.

Licenses or certificates:
CA Food Handlers Certification & TIPs Certified, CPR certification and/or First Aid training preferred.

Other:
Additional language ability preferred.

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more