Assistant Manager

1 week ago


New Hyde Park, New York, United States Basicare Medical Group, PC Full time

Job Purpose:


Provides support at the medical office front desk to other team members and patients through excellent customer service and communication skills.


  • Work collaboratively with office manager to ensure all patients are provided prompt, quality customer service.
  • Follow all Accounts Receivables policies.
  • Ensure effective customer service telephone skills.
  • Build a productive office schedule and ensure patients are reappointed prior to leaving.
  • Exercise effective communication to ensure cooperation between the front office and the back office.
  • Be responsive to patients and patient complaints.
  • Assure timeliness and accuracy of paperwork.
  • Complete insurance verifications two (2) business days prior to patients' visits to determine coverage and benefit limits and link insurance in MDLand appropriately.
  • Complete the End of Day process which includes submittal of insurance claims and predeterminations as directed by office manager.
  • Participate and prepare office meetings.
  • All other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

  • Basic clerical and administrative skills.
  • Effective communication skills; demonstrates professional and courteous phone etiquette.
  • Basic knowledge of insurance and medical terminology preferred.
  • Working knowledge of Internet Explorer, Word, and Excel required.
  • Effective time management skills with the ability to manage multiple tasks and priorities.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Experience:

  • Customer service: 1 year (required)

Language:

  • Chinese (required)

Ability to Commute:

  • New Hyde Park, NY (required)

Ability to Relocate:

  • New Hyde Park, NY: Relocate before starting work (required)

Work Location:
In person

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