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Member Enrollment
3 months ago
A LARGE MEDICARE AND HEALTH PLAN PROVIDER IS LOOKING TO BRING ON A HANDFUL OF FULLY REMOTE MEMBER ENROLLMENT REPS FOR AN 8-MONTH ASSIGNMENT. THIS CAN TURN INTO A LONG-TERM OPPORTUNITY
If you feel you have the relevant experience, please apply and a recruiter will reach out to discuss the position and talk about next steps
PLEASE NOTE: Looking into candidates who are come from either WA, ID, OR, or UT
Type: 8-Month Contract to Hire
Pay: $ /hr
4-Week Training Period - (No Time off Allowed During) - Will be taking live calls right after
Schedule: Mon-Fri 8-5pm PST
- However their hours of operation are 8am-8pm 7-days a week, majority of the shifts are Mon-Fri 8-5.
Start Date: July 29th
Description:
- Medicare Call center - engaging with members and working with benefits, claims, all things service.
- Support for open enrollment, questions around changes to Medicare health plan for the upcoming year.
- Someone in the will be able to give advise and guidance to members around their plan and helping them understand.
- Medicare is only allowed to make changes once, so want to help provide white glove service to ensure its done right to what they want and what they need. 90% inbound and 10% outbound to provide resolutions.
- Will be handling 25-40 calls per day.
Skills:
Call center, Customer service oriented, Customer support, Microsoft office, salesforce crm, radar, health insurance, health plan
Experience:
1 year customer service call center experience within insurance, banking, hospital, medical office or other experience with extensive customer service contact.
Keyboarding skills of 30 wpm with 95% accuracy.
Proficient PC skills and prior experience in a PC environment.
Having worked with a duel monitor set up
Demonstrated ability of strong customer-service skills, including courteous telephone etiquette.
Experience Level:
Entry - Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
