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Lead Issue Management Specialist
4 months ago
We value what makes you unique so that you have an opportunity to shine.They perform this work in partnership with the BT, Business, Business Risk, Legal and Compliance teams by assigning Tasks/Action Items and follow them to completion.Maintains inventory of problems and their current progress and status in ServiceNow. Works with business partners to ensures quality of documentation to meet established standards.Associate degree in Business Administration and Management, IT, Mathematics, Statistics or Analytics.4+ years Consumer Banking Call Center Operations, Project management or Operations, or related experience.In lieu of a degree, 6+ years of experience in Consumer Banking Call Center Operations, Project Management, Operations, or related fieldBachelor's degree in Business Administration and Management, IT, Mathematics, Statistics or AnalyticsThe base pay for this position generally ranges between $75,500.00 to $127,900.00.