Current jobs related to Customer Service Representative - Remote, Oregon - The Cigna Group

  • Customer Service Representative

    3 weeks ago

    Remote, Oregon, United States SS&C Technologies Holdings Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at SS&C Technologies Holdings. As an Investor Services Representative, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide full-service solutions and comprehensive transfer agency...

  • Customer Service Representative

    4 weeks ago

    Remote, Oregon, United States Joinin Live & Direct Full time

    Job OverviewWe are seeking a highly skilled Customer Service Agent to join our dynamic team at Joinin Live & Direct. As a key member of our customer-facing department, you will play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective support to customers via various communication...

  • Customer Service Representative

    4 weeks ago

    Remote, Oregon, United States Joinin Live & Direct Full time

    Job OverviewWe are seeking a highly skilled Customer Service Agent to join our dynamic team at Joinin Live & Direct. As a key member of our customer-facing department, you will play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective support to customers via various communication...

  • Customer Service Representative

    7 days ago

    Remote, Oregon, United States Sedgwick Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Concierge/Performance Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesReceive, review, and dispatch new jobs to...

  • Customer Service Representative

    2 weeks ago

    Remote, Oregon, United States Sedgwick Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Concierge/Performance Associate. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesReceive, review, and dispatch new jobs to contractors based on job...

  • Customer Experience Representative

    2 weeks ago

    Remote, Oregon, United States Conduent State Healthcare, LLC Full time

    About the RoleAs a Customer Experience Representative with Conduent State Healthcare, LLC, you will play a critical role in supporting the healthcare needs of Kentucky residents. You will be responsible for answering multiple call types, including password resets, application status, and application intake/updates, as well as helping customers navigate the...

  • Customer Service Agent for Financial Services

    4 weeks ago

    Remote, Oregon, United States SS&C Technologies Holdings Full time

    Investor Services Representative I and IILocations:Flexible work arrangements available, including hybrid and remote opportunities across various states.About the Company: SS&C Technologies Holdings is committed to assisting individuals in reaching their financial aspirations through effective management of mutual fund investments.Why Work With...

  • Customer Service Specialist

    1 month ago

    Remote, Oregon, United States SS&C Technologies Holdings Full time

    Investor Services Representative I and IILocations:Hybrid and/or Remote Work Opportunity in various states.Work from home opportunity available in multiple states.About the Company: SS&C Technologies Holdings is dedicated to assisting individuals in reaching their financial aspirations through effective management of mutual fund investments.Why Consider This...

  • Customer Service Team Lead

    2 weeks ago

    Remote, Oregon, United States Conduent State Healthcare, LLC Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Conduent State Healthcare, LLC. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.Key ResponsibilitiesMaintain good...

  • Pharmacy Experience Associate

    3 weeks ago

    Remote, Oregon, United States Capsule Full time

    About CapsuleCapsule is a revolutionary pharmacy that is redefining the way medication is delivered. Our mission is to provide a seamless, delightful experience for our customers and partners. We are a national presence with a strong presence in the healthcare and technology industries.About the RoleWe are seeking a highly skilled Pharmacy Experience...

  • HVAC Service Technician

    3 weeks ago

    Remote, Oregon, United States Service Experts Full time

    About the RoleWe are seeking a highly skilled HVAC Service Technician to join our team at Service Experts. As a key member of our engineering excellence team, you will be responsible for providing top-notch service and support to our commercial customers in Lansing and Grand Rapids, Michigan.Key ResponsibilitiesDiagnostic and Service Work: Perform diagnostic...

  • Sales Support Representative

    1 day ago

    Remote, Oregon, United States myGwork Full time

    About the RoleFerguson, an inclusive employer and a member of myGwork, is seeking a Sales Support Representative to join their team. As a Sales Support Representative, you will work closely with Sales associates to provide exceptional customer service and support.ResponsibilitiesWork together with Sales associates to determine the best products and solutions...

  • Medicaid Customer Service Specialist

    1 month ago

    Remote, Oregon, United States Veterans Sourcing Group Full time

    Job OverviewPosition: Customer Outreach CoordinatorContract Duration: 6 months with potential extensionsCompensation: $18.50 - $23.00 per hourThe Customer Outreach Coordinator will play a vital role in connecting with members and assisting them with their healthcare needs. This position requires a strong background in customer service and call center...

  • Investor Services Associate

    3 weeks ago

    Remote, Oregon, United States SS&C Technologies Holdings Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at SS&C Technologies Holdings. As an Investor Services Representative, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide full-service solutions and comprehensive transfer agency...

  • Resource Planning Associate Representative

    3 weeks ago

    Remote, Oregon, United States ASK Consulting Full time

    Job DescriptionJob Title: Resource Planning Associate RepresentativeJob Type: Full-timeLocation: RemoteJob Category: Customer Service, SchedulingAbout ASK Consulting: ASK Consulting is a leading technology and professional services recruiting firm that connects people with amazing opportunities.Job Summary: We are seeking a highly skilled Resource Planning...

  • Technical Services Representative

    1 month ago

    Remote, Oregon, United States Phreesia Full time

    Technical Associate Job Overview:We are in search of a Technical Associate who possesses excellent analytical abilities and meticulous attention to detail to become a part of our Support team at Phreesia. In this role, you will be tasked with delivering first-tier technical and account management assistance to our clients. Your primary responsibilities will...

  • Customer Support Specialist

    1 month ago

    Remote, Oregon, United States Nexgen Staffing LLC Full time

    Job OverviewPosition Summary: This role involves providing exceptional inbound customer service and technical assistance through phone and video communication, with occasional chat support.Key Responsibilities:Manage inbound inquiries via phone and video, addressing technical support queries effectively.Conduct thorough research and analysis to determine the...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Egnyte Full time

    About the RoleWe are seeking a seasoned professional to lead our Customer Success team in the Financial Services sector. As a Manager of Customer Success, you will be responsible for driving engagement with our top financial clients, developing strategic relationships with key accounts, and overseeing a team of Customer Success Managers focused on the...

  • Sales Representative

    3 weeks ago

    Remote, Oregon, United States Sonic Anatomic Pathology Full time

    About the RoleWe are seeking a highly motivated and experienced Sales Representative to join our team at Sonic Anatomic Pathology. As a Sales Representative, you will be responsible for driving profitability within a designated territory or region, developing growth opportunities, and maintaining an existing base of clients.Key ResponsibilitiesDrive...

  • Customer Support Specialist

    4 weeks ago

    Remote, Oregon, United States SS&C Technologies Holdings Full time

    Investor Services Representative I and IILocations:Hybrid and/or Remote Work Opportunity available in various states.Work from home options are accessible in multiple states.About the Company: SS&C Technologies Holdings is dedicated to assisting individuals in reaching their financial aspirations through effective management of mutual fund investments.Why...

Customer Service Representative

4 months ago

Remote, Oregon, United States The Cigna Group Full time

After completion of application, be sure to complete the required assessment to continue in the hiring process.

If you like to make a difference and help people, have great communication skills and are able to problem-solve with a cool head, eviCore Healthcare, a subsidiary of The Cigna Group, wants you to join our team In joining our non-Clinical team, you will help manage the benefit needs of inbound callers from start to finish, while delivering excellent patient-provider care.

RESPONSIBILITIES

  • Properly handle and verify patient records under HIPPA and PHI, and secure confidentiality for each call
  • Accept multiple back-to back calls utilizing various applications on multiple screens, and properly enter all patient, provider, and imaging center data
  • Follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department
  • Remain client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution.
  • Attend 100% of 8 week training, which will include live-call participation training
  • Meet or exceed all performance metrics through accurate call handling and high-quality calls.

QUALIFICATIONS

  • High School diploma or equivalent required
  • Prior customer service background strongly preferred
  • Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills
  • Excellent customer focus orientation with ability to diffuse difficult callers constructively
  • Takes accountability and ownership to efficiently solve problems
  • Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers
  • Team player who exchanges personal knowledge, offers, and accepts support
  • Flexible, open-minded, and able to adapt positively to business changes or needs
  • Self-confident and empowered to use good judgement to do what is right and keep all promises.

Training:

Will begin on 7/8/2024

Post Training:

You will be expected to work a shift between 7a - 10p EST, Mon - Fri.

Our Company and What We Offer

eviCore healthcare is committed to making a positive impact on healthcare, and also making a positive impact on our employees. eviCore offers a variety of perks and benefits including, but not limited to:

NOTE: We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.