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Engineer I, Field Service
1 month ago
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistanceJob Description
Engineer I, Field Service – Cambridge, MA - Remote
Thermo Fisher Scientific Inc. is seeking a proactive and driven individual to join our team as an Engineer I, Field Service. In this role, you will have the opportunity to make a significant impact by demonstrating strong work behaviors and providing excellent service and support to our customers. You will closely collaborate with our Service and Sales teams to promote positive customer interactions and maintain our reputation for exceptional service.
Hours: Standard Day Shift – 40-hour week of flexible start times
Responsibilities:
- Perform on-site installation and preventive maintenance of High-Performance Liquid Chromatography (HPLC) and Mass Spectrometer (MS) equipment at customer labs.
- Schedule and track service calls, manage personal parts inventories, and complete service reports using service ticket management software.
- Train customers on HPLC and MS equipment and software
- Review customer data to determine equipment health and functionality.
- Collaborate and share repair diagnostic information with engineering and customer service teams.
- Stay up to date with technical bulletins and factory communications.
- Act as a communication link between the customer and the company.
- Regularly attend technical and service training provided by Thermo Fisher Scientific
- Ensure accurate and efficient completion of service reports and administrative tasks.
Required Qualifications:
- AS degree in Sciences, Engineering, Electronics. Military and equivalent work experience will be considered.
- 1-2 years of experience operating and/or maintaining electronics
- Valid driver's license
Preferred Qualifications:
- Background in Chemistry or Biochemistry preferred.
- Experience working in a regulated environment preferred.
Work Conditions:
- Ability to travel up to 25% overnight domestic travel.
- Ability to work overtime and/or outside regular business hours, and/or on-call work.
- Physical strength required to manage weights up to 50 pounds on a regular basis.
- Experience operating analytical chemistry equipment preferred.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today
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