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Medical Support Assistant

4 months ago

Louisville, Kentucky, United States Department Of Veterans Affairs Full time
Summary

This Medical Support Assistant position provides clerical and administrative support to the patients and staff.



Duties

The Medical Support Assistant (MSA) is responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned.

Assignments at this level include, but are not limited to:

  • Scheduling, cancelling, re-scheduling patient's appointments and/or consults
  • Entering no-show information
  • Monitoring the electronic wait list
  • Preparing for clinic visits
  • Monitoring both inpatient and outpatient appointments for areas of responsibility
  • Ensuring encounter forms are completed to obtain appropriate workload credit
  • Verifying and updating demographics and insurance information
  • Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Performing basic eligibility, co-pays, and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
  • Adhere to the daily work procedures.
  • Adhere to the phone call etiquette with all veterans and TVHS Staff.
  • Other duties as assigned.
Work Schedule: Shifts will be discussed at the interview some shifts may include holidays and weekends.

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Recruitment Incentives: Authorized to highly qualified candidates.

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required