Customer Support Leader

1 month ago

Carrollton, Texas, United States Trane Technologies Full time

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:
As a member of the regional leadership team, the Customer Support Leader directs a team of sales/support professionals and is the point of contact for the region for customer service activities. Working through the team, this leader is accountable for the achievement of targeted residential and light commercial equipment gross sales, parts and supply gross sales, overall generated margin, market share, and customer satisfaction within the assigned geographic area.

Thrive at work and at home:

· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE

· Family building benefits include fertility coverage and adoption/surrogacy assistance.

· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

· Paid time off, including in support of volunteer and parental leave needs.

· Educational and training opportunities through company programs along with tuition assistance and student debt support.

· Learn more about our benefits here



Responsibilities:

  • Lead a Customer Support Team within the GSW region which includes inside sales specialist(s), Order Management representatives, and office administrator(s).
  • Partner with Sales Leaders as needed with developing and implementing strategic and tactical support plans for each dealer.
  • Partner with Sales Leaders as needed in supporting existing dealers and acquiring new dealers.
  • Manage and improve quoting standard work to ensure operational efficiency and quality metrics.
  • Manage and improve order management standard work to ensure operational efficiency and quality metrics.
  • Partner with Customer Support Leaders across North America to ensure alignment on policies and procedures
  • Develop and maintain equipment data resources; educate inside sales specialist(s) on how to use the resources to serve customers.
  • Resolve delivery, billing, and general issues as escalated.
  • Develop and measure effectiveness of systems to ensure that undamaged product is received by dealer; participate in negotiations if damage does occur.
  • Develop, maintain, and ensure execution of pricing policy by partnering with the SBU pricing team.
  • Support Outside sales team and Operations in implementing the sales plans.
  • Initiate planning and supporting orientation and training programs. (Internal and External)
  • Participate in monthly sales team meetings and quarterly reviews.
  • Manage local inventory levels and shipping policy.
  • Serve as point of contact for the office with credit department on credit and collection issues for equipment and parts and NDC regarding orders, warehouse, and delivery.
  • Communication consistently with all team members.
  • Assist in business planning for calendar year.
  • Work with team on individual's personal development and coaching.
  • Conduct monthly individual one on one sessions with team on development.
  • Must be able to travel around region to visit team members at various locations.
  • Other activities as needed.

Qualifications:

  • Four-year college degree preferred, plus equivalent related experience.
  • 5+ years in sales or customer support environments.
  • Overall knowledge of HVAC distribution and dealer sales, service, installation and business practices is helpful.
  • Experience in the development and execution of distribution and marketing plans and programs preferred.
  • 2+ Years' experience leading a team preferred.

Key Competencies:

  • Team skills, both as a leader and team member.
  • Lead the internal support and operational team that complements the customers' growth and assists the external sales force.
  • High level of personal initiative coupled with good planning, organizational and delegation skills.
  • Strong communication skills, both verbal and written.
  • Excellent interpersonal and problem solving skills.
  • Good salesmanship abilities.
  • Strong computer skills.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

  • Customer Support Administrator

    1 week ago

    Carrollton, Texas, United States Adecco US, Inc. Full time

    Adecco US, Inc. is currently seeking a dedicated Customer Service Admin to join our team. This role is designed as a temporary to permanent position, offering a competitive hourly wage. For immediate consideration, please proceed with your application.Essential Skills and Qualifications:Proficient in Microsoft Excel, with the ability to create spreadsheets,...

  • Bilingual Customer Support Specialist

    1 week ago

    Carrollton, Texas, United States RemX Full time

    Job Title: Bilingual Customer Support SpecialistRemX is looking for a Customer Support Specialist proficient in both Spanish and English. This position offers a blend of onsite and remote work opportunities.The primary focus of this role is to foster customer loyalty and trust by addressing inquiries through multiple communication channels.Key...

  • Customer Support Specialist II

    1 week ago

    Carrollton, Texas, United States Global Furniture Group Full time

    Join the Team at Global Furniture GroupKey Responsibilities:Respond to customer inquiries through various communication channels.Manage customer support emails with autonomy.Exhibit comprehensive product knowledge and expertise.Assist in Customer Support Operations.Facilitate order processing and customer requests.Monitor order status and stock...

  • Vehicle Registration Customer Support Specialist

    1 week ago

    Carrollton, Texas, United States TxDMV Board Full time

    Customer Service Representative - Vehicle Titles and RegistrationOrganization: TxDMV BoardLocation: Carrollton, TexasOverview:The TxDMV Board is seeking a dedicated Customer Service Representative to assist the public and stakeholders with vehicle title and registration inquiries. This role is essential in ensuring compliance with both state and federal...

  • Store Operations Leader

    1 day ago

    Carrollton, Texas, United States Lowe's Full time

    Delivering Exceptional Customer Service and Store ExcellenceLowe's associates are committed to providing quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.As a Store Operations Leader, this means:Anticipating Customer Flow and Work DemandEnsuring Store Efficiency and ProductivityLeading...

  • Supply Chain Customer Support Specialist

    1 week ago

    Carrollton, Texas, United States Level Resources Full time

    Level Resources, a prominent player in the logistics sector, is on the lookout for dedicated and reliable Supply Chain Customer Support Specialists to bolster our operational goals. This role is situated in a dynamic and engaging setting.Working Hours: Monday to Friday, 8:00 AM - 4:30 PMCompensation: $18.00 - $20.00 per hour based on experience, with weekly...

  • Retail Operations Leader

    1 week ago

    Carrollton, Texas, United States Andy's Frozen Custard Restaurant Full time

    Position Overview:As a Retail Operations Leader at Andy's Frozen Custard Restaurant, you will play a crucial role in ensuring the smooth functioning of our establishment. Your responsibilities will include:Daily Operations Management: Oversee the daily activities of the restaurant to ensure efficiency and quality service.Staff Oversight: Manage employee...

  • Regional Energy Services Contracting Leader

    1 month ago

    Carrollton, Texas, United States Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...

  • Warehouse Operations Leader

    1 week ago

    Carrollton, Texas, United States Rentfurniture Full time

    Job OverviewLocation: Dallas 1 - Carrollton, TXEmployment Type: Full TimeCompensation: $60,000 - $70,000.00 per yearPosition Summary: We are on the lookout for a dedicated Warehouse Operations Leader to oversee our Dallas facility located in Carrollton, TX. If you possess expertise in the Residential Furniture Rental sector, we encourage you to explore this...

  • Customer Service Receptionist

    1 week ago

    Carrollton, Texas, United States HomePro Full time

    Job OverviewPosition Available: Dynamic Customer Service Receptionist for HomePro TeamAbout HomePro: A leader in the smart home industry, HomePro has been at the forefront of innovative solutions in automation, security, and entertainment for over two decades. Our mission is to enhance everyday living through cutting-edge technology and exceptional customer...

  • Clean Energy Support Specialist

    1 week ago

    Carrollton, Texas, United States Godsell & Davis Full time

    Position OverviewAt Godsell & Davis, we are committed to partnering with leading energy providers to deliver exceptional service to our community. Our mission is to offer affordable energy solutions tailored to the needs of local consumers. We strive to engage with communities, ensuring that we not only provide outstanding customer service but also...

  • Esthetics Education Leader for Evening Program

    4 days ago

    Carrollton, Texas, United States Paul Mitchell Schools Full time

    Position OverviewPaul Mitchell The School - Dallas is on the lookout for a dedicated Esthetics Learning Leader (Educator) to enhance our educational team. With a network of over one hundred schools across the nation, we are expanding rapidly. Our environment fosters a remarkable learning atmosphere that attracts top-tier staff who prioritize our Future...

  • Financial Operations Leader

    1 week ago

    Carrollton, Texas, United States Vaco Full time

    Financial Operations LeaderLocation: Dallas, TXCompensation: $115k-$125k + bonus DOEVaco is seeking a proactive and skilled individual to join our client's team as a Financial Operations Leader. The ideal candidate will possess a strong combination of financial acumen and accounting expertise, with a focus on meeting deadlines and collaborating with...

  • Facilities Cleaning Team Leader

    4 days ago

    Carrollton, Texas, United States KBS Full time

    Custodian Shift LeadLocation: Carrollton, GADepartment: B&IType: Full TimeExperience: Entry LevelKBS is actively seeking dedicated housekeeping professionals who possess a keen eye for detail and a passion for cleanliness.Position Details:This is an hourly, non-exempt role.Work Schedule: Monday - FridayWork Shift: 3 pm - 10 pmCompensation: $13 per hourKey...

  • Customer Service Operations Manager

    24 hours ago

    Carrollton, Texas, United States Resurgens Orthopaedics Full time

    Job SummaryResurgens Orthopaedics is seeking a highly skilled Customer Service Operations Manager to lead our call center team. As a key member of our operations team, you will be responsible for managing a team of appointment schedulers and operators, ensuring they provide timely and best-in-class customer service and patient access.Key ResponsibilitiesTeam...

  • HRIS Operations Leader

    1 week ago

    Carrollton, Texas, United States Zaddy Solutions Full time

    Position OverviewZaddy Solutions is looking for a strategic HRIS Business Partner to play a crucial role in our organization. In this essential position, you will act as the link between our operational divisions and the HRIS department, enhancing operational efficiency and driving strategic HR initiatives. Utilizing your extensive knowledge of HR functions...

  • Esthetics Education Leader for Evening Sessions

    1 week ago

    Carrollton, Texas, United States Paul Mitchell Schools Full time

    Position OverviewPaul Mitchell Schools is in search of a dedicated Esthetics Learning Leader (Educator) to enhance our educational team. With a network of over one hundred schools across the nation, we pride ourselves on fostering a vibrant and supportive learning atmosphere that prioritizes the growth of our Future Professionals.Role ResponsibilitiesAs a...

  • Environmental Compliance Project Leader

    1 week ago

    Carrollton, Texas, United States Apex Companies, LLC Full time

    Job OverviewAre you prepared to elevate your career with a firm that is at the forefront of environmental consultancy? At Apex Companies, we are not just expanding—we are excelling. With outstanding sales figures, a dedication to client satisfaction, and a vibrant, entrepreneurial culture, we rank among the fastest-growing environmental consulting and...

  • Logistics Team Leader

    1 week ago

    Carrollton, Texas, United States Chadwell Supply Full time

    Job OverviewAre you a dedicated and resourceful individual? We are expanding and seeking talented individuals who share our vision. Become part of our team and discover a workplace where collaboration, hard work, and enjoyment go hand in hand.We take pride in being recognized as a top employer in our industry.Compensation: $25-27/hr based on experience, with...

  • Senior Geotechnical Engineering Leader

    1 week ago

    Carrollton, Texas, United States ECS Southwest, LLP Full time

    Key ResponsibilitiesAs a Principal Geotechnical Engineer at ECS Southwest, LLP, you will be instrumental in leading significant geotechnical engineering initiatives. Your expertise will guide the development and execution of innovative projects.Core DutiesTeam Leadership and Development: Foster a collaborative atmosphere, mentoring Geotechnical engineers and...