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Vehicle Registration Customer Support Specialist

2 months ago


Carrollton, Texas, United States TxDMV Board Full time

Customer Service Representative - Vehicle Titles and Registration

Organization: TxDMV Board

Location: Carrollton, Texas

Overview:

The TxDMV Board is seeking a dedicated Customer Service Representative to assist the public and stakeholders with vehicle title and registration inquiries. This role is essential in ensuring compliance with both state and federal regulations.

Key Responsibilities:

  • Deliver exceptional customer service to individuals and organizations regarding vehicle title and registration processes.
  • Manage sensitive correspondence to ensure adherence to legal standards.
  • Facilitate commercial registrations in line with the International Registration Plan.
  • Engage extensively with government entities and the public.
  • Undertake administrative responsibilities in the absence of supervisory staff.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of six years of experience in customer service or office administration is necessary.

Essential Functions:

  • Assist with inquiries and requests related to title and registration applications.
  • Process registrations both in-person and through online platforms.
  • Provide training to colleagues, carriers, and service providers on registration protocols.
  • Draft correspondence for various stakeholders.
  • Coordinate daily operations and work status updates.
  • Investigate and resolve customer service issues effectively.
  • Maintain a thorough understanding of TxDMV laws and regulations.
  • Support county tax offices and oversee audit functions.
  • Participate in travel for meetings, training sessions, and seminars.
  • Execute additional duties as assigned.