Exceptions Specialist

3 weeks ago

Raleigh, North Carolina, United States State of North Carolina Full time
of Work

Salary Grade: NC08

This is an ONSITE Position

Hours of operation for this position are 6:30AM-3:00PM

All candidates will undergo multiple skills assessments. Candidates that successfully pass the skills assessments will receive an interview.

The North Carolina Department of Revenue is recruiting for an Exceptions Specialist to work in the Payment Processing/Scanning Section of our Submissions Processing Department (SPD). This position timely deposits and accurately accounts for all taxpayer remittances, to capture and correct applicable data from taxpayer documents for posting to departmental databases and provide records management services. Employee will be responsible for keying in house payment vouchers for timely processing of various tax schedules. Work requires considerable accuracy and attention to detail. Tax submissions must be processed in accordance to strict deadlines and standards to assure timely and accurate record handling. Attention to detail is extremely important. If the employee makes a mistake, the employee could cause a misapplied payment.

Knowledge to input information quickly and accurately from several tax schedules into a computer database. This person should have the ability to prioritize and meet deadlines with a high degree of accuracy, efficiency, and attention detail due to high volumes and consequences of making errors. Must be willing to adapt to a variety of changes and the ability to work well in a remittance processing environment and in a team environment.

Overtime and vacation leave restrictions are required during peak processing periods.

Knowledge, Skills and Abilities / Competencies

Experience with basic knowledge of Microsoft and Excel

Must be able to type 40 wpm and 7,000kph with 98% of accuracy

Experience to apply knowledge of data collection, storage, organization, manipulation and/or analysis of data.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.

Compensation & Benefits:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include:

12 paid holidays per year

4 vacation days per year which increase as length of service increases and accumulates year-to-year

12 sick days/year which are cumulative indefinitely

Paid Parental Leave

Paid Personal Observance Leave and Community Service Leave

Longevity pays lump sum payout yearly based on length of service

The best funded pension plan/retirement system in the nation according to Moody's Investor's Service

401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

Eligibility for Academic AssistanceThe Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.

Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you have general questions about the application process, you may contact Human Resources at or . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at .

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