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Back Office Supervisor

4 months ago

Seattle, Washington, United States Proliance Surgeons Full time

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.

At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we've experienced, and how we think to create Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more Check out our main career site for more details at

Be Part of Who We Are

Key Duties & Responsibilities+311

The Back Office Supervisor is expected to perform position-related duties that include, but are not limited to:

Collaborate with providers to supervise daily patient care activities; manage clinical staff schedules to ensure full coverage of patient care needs, effective patient services and time efficiency.Fulfill environmental responsibilities and provide oversight as assigned, including setting up instruments for office procedures, cleaning exam rooms, instruments and equipment, and following OSHA Guidelines for medical practice.On-board and train new clinical team members on their duties including philosophy of care, patient flow, and clinical competenciesProvide encouragement and recognition; foster a positive team-based culture, identify issues, work through resolutions, and provide both formal and informal feedback.Collaborate with leadership to manage performance of the clinical team/associates including annual review, goal setting, corrective action, PIP and termination.Ensure daily and weekly duties are completed as assigned, including responding to patient messages and treatment progresses.Oversee quality assurance activities and compliance with operational standards.Develop, optimize and support workflows and processes for DME inventory and distribution.Participate in program development and implementation of operating policies and procedures.Collaborate with Front Office Supervisor to ensure smooth operations and exceptional patient experience.Anticipate potential challenges or issues with daily clinic flow and adjust accordingly.Ensure proper care in the use and maintenance of equipment and supplies and supervise inventory of supplies including periodically reviewing exam rooms to ensure they are stocked appropriately.Serve as a resource on behalf of management and other medical personnel by handling questions and interpersonal conflict resolution in a positive and objective manner.Collaborate with team members, peers, and others to identify, plan, and execute clinical workflow improvement plans including EHR optimizationReport to Director of Operations at structured, designated times and as needed to review complications, questions and/or concerns.Ensure strict confidentiality of all records.Fulfill other organizational responsibilities as assigned, including general clinical responsibilities; respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with the leadership team quickly.Follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate HandbookExperience, Skills and AbilitiesA high school diploma or GED equivalent required; Bachelor's degree is a plusMedical Assistant Certification or Registration, LPN, CNA, or AART requiredCurrent CPR certificationMinimum 2-3 years healthcare experience, prior supervisory experience preferredOrthopedics experience preferredMust possess understanding of all medical terminology including, but not limited to medications, surgical procedures and diseases.EMR experience requiredExcellent customer service skills are necessaryExcellent clinical, interpersonal and communicationWillingness and ability to be flexible, working varied hours, stepping in as a working leader as needed, and dependable with attendanceWork Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.

This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person. Other functions may be assigned and leadership retains the right to add or change the duties at any time.