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Education Manager

4 months ago

Remote, Oregon, United States Xero Full time

How you'll make an impact

Working as part of the Education & Content Delivery team, you'll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim

- We are the most valued source of advice for small businesses and their advisors

- We are the world leaders in digital customer content creation and delivery

- We are a strategic force for delivering Xero's performance at scale

As Education Manager for the USA, you'll be responsible for the execution of the American education strategy in line with the global education & content delivery and the USA business strategy assisting in achieving the business goals. You will be responsible for the overall direction & delivery of Partner and Small Business education, supporting the regional commercial strategies.

What you'll do

  • Assist in the development and management of the regional education strategy in line with the American commercial and the global education & content delivery strategy
  • Create and drive clear road maps and KPI's to achieve education goals
  • Maintain high engagement levels with the USA Go To Market team, provide input and feedback on an ongoing basis
  • Monitor and analyze key data and metrics, making recommendations and changes ensuring that the education offering is as effective and efficient as possible
  • Be responsible for the implementation of all education requirements
  • Ensure that the curriculum is continually refreshed and enhanced
  • Create and deliver live webinars, events and face to face sessions for the business
  • Create eLearning and video content when required
  • Balance the need for quality and quantity ensuring education content and resourcing is available in a timely manner
  • Determine the most appropriate education format for all requests
  • Drive content production through the appropriate stages to ensure quality output in a timely manner
  • Work with the global partner & smb content team to ensure effective use of global resources in the timely delivery of initiatives in the USA
  • Onboard new team members, external writers and industry experts where appropriate
  • Work closely with regional Sales and Marketing to deliver content for local initiatives
  • Develop and maintain strong relationships with key stakeholders in the USA team and global content teams
  • Proactively communicate with regional MD, Sales, Marketing and Partner Consulting managers around new education deliverables activities or events
  • Design and report on key metrics / monthly reporting to the GM of Education & Content Delivery to ensure objectives are being met
  • Actively engage with Education Managers/Heads of Education in other regions to ensure continual improvements and application of best practice

Success looks like

  • Help design and deliver the regional education strategy
  • Provide clear timelines and outcomes for projects for the USA and Global Content teams based on both business and customer needs
  • Ensure Xero customers are provided with every opportunity to learn in a way that suits them, to become skilled and confident users
  • Being able to make decisions autonomously with both the regionally and global requirements at the heart of what you do
  • Design, create and deliver content that is suited to the region and the need of the customer
  • Develop and maintain strong stakeholder relationships
  • Be the voice of education in the USA - keeping all relevant stakeholders updated on all activity and deliverables
  • Be the go to person and advocate for all things education in America

What you'll bring with you

  • Critical competencies:
  • Ability to work autonomously
  • Customer centric approachStrategic thinker
  • Positive, friendly, can-do attitude
  • Ability to prioritize work in a fast paced environment
  • Build and maintain stakeholder relationships
  • Energetic communicator
  • Loads of innovation and self motivation
  • Experience:
  • Proven understanding of taking customer needs and turning them into new and innovative experiences
  • Experience in developing and delivering education content ( including webinars, eLearning and video)
  • Proven ability to manage projects
  • Proven experience in stakeholder management
  • Demonstrable commercial acumen
  • Small Business, accounting, education or SAAS experience would be desirable