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Executive Housekeeper

2 months ago

Columbus, Ohio, United States Homewood Suites by Hilton Columbus Full time

Great benefits including:

Employer Matching 401K Retirement Plan
Medical Insurance
Dental Insurance
Vision Insurance
FREE life insurance
Vacation Pay
Holiday Pay
Management training
Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments. We are seeking an individual who embodies the core values that are integral to our success: Be Transparent and Accountable
Be Actively Curious
Embrace Growth
Create Value for Stakeholders
Commit and Care
Summary The Executive Housekeeper responsibilities include all aspects of the Back of the House including hiring/terminating employees, coaching/counseling, training of new or current staff, cleanliness of the hotel, running the laundry and maintaining the supply of stock on hand. Their responsibilities also include assigning rooms, inspecting rooms, or cleaning rooms as needed. You will also address guests' queries and make sure our rooms are fully-stocked, clean and inviting at all times. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. Essential FunctionsAssign housekeeping boards in morning
Inspect rooms for cleanliness, any maintenance issues, and adherence to brand standards
Hire new employees for Back of House (BOH) except maintenance team (unless directed by GM)
Train employees on hotel cleaning standards, laundry standards and BOH procedures
Keep hotel stocked with supplies and keep a list of inventories on hand
Ensure employees have uniforms, including nametags, and wear them daily
Maintain labor standards given by the GM
Address guest concerns and ensure that the minimum expected scores on Medallia/Brand QA are met and exceeded whenever possible
Change bed linen and make beds
Remove/Restock used towels
Vacuum carpets plus sweep and mop floors
Assist with Laundry duties as needed
Dust furniture and fixtures
Replenish bath care products (e.g. soap and shampoo)
Restock beverages and beverage supplies
Clean public areas, like corridors and common areas as needed
Report any technical issues and maintenance needs in a timely manner
Address guests' queries (e.g. on additional services)
Help guests retrieve lost items by inquiring with front desk for them and turn in all items with any possible received value to management
Ensure all assigned rooms are clean and fully restocked by the end of the shift
Follow hotel security guidelines
Get permission from supervisor or manager before clocking out
Education, Experience, Other Requirements Required Flexibility to work in shifts and report for scheduled shifts. Must have open availability to include weekends.
Ability to work with little or no supervision while meeting high-performance standards
Excellent organization skills
Ability to follow instructions
Able to complete computer reports
Preferred High School Diploma
5 years' Work experience as a Hotel Room Attendant, Hilton Experience or Extended Stay preferred.
Experience with hotel cleaning standards and products
Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit

Source: Hospitality Online