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Sales Assistant, Zegna-Neiman Marcus
4 months ago
ABOUT ZEGNA
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand.
Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees.
Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores.
The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.YOUR OPPORTUNITY
As a Sales Assistant for Zegna at Neiman Marcus, you will aid in transforming a customer's store visit into a memorable luxury shopping experience.
As a Sales Assistant, you help support the Sales team and help create an atmosphere of passion and enthusiasm for the Zegna collections.
Reporting directly to the General Manager, you will support the sales team through retail operational excellence and aid in ensuring the stores' overall image.
The role stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.
HOW YOU WILL CONTRIBUTE Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
Support selling flow activities by creating customer profiles in Z2C app and ensure all contact information within the profile is up to date.
Support Sales team in processing Sales into both Zegna & Nieman's systems. Execute gift packages and aid in the overall preparation for client appointments. Help pull and organize product for large scale appointments. Develop a deep knowledge of the Zegna collections to advise customers on styling and "total looks". Ensure POS and Alteration Stations are stocked + organized.Consult with Sales team to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
Help resolve customer issues or complaints with empathy, while adhering to Zegna customer service policies. Adhere to Zegna store operations and time and attendance policies and standards.WHO YOU ARE:
Passionate, proactive, and open-minded. Generates customer delight; ability to operate in fast paced environment. Proficient with digital technology Detail oriented with the ability to meet deadlines. Excellent written and verbal communication skills. The hiring range for this position ranges from $25-$30/hr. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
