Assistant Director of Student Services

2 months ago

Stanford, United States HERC- Upper MidWest Full time
This position is based on Stanford's main campus with consideration given to the option for a hybrid work schedule (partially onsite and offsite), subject to operational need. Interested candidates must include a resume and cover letter to be considered for this position.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

About Us
The Stanford Doerr School of Sustainability strives to create a future when humans and nature thrive in concert and in perpetuity. The school is made up of a three-part structure to drive global impact: Our academic departments and programs educate students and create new knowledge across areas of research that are crucial for advancing the long-term prosperity of the planet and people; Institutes bridge scholarship at Stanford and beyond, bringing multiple viewpoints to bear on urgent challenges; The Sustainability Accelerator drives new policy and technology solutions through a worldwide network of partners who work with our teams to develop solutions at a global scale. The school is dedicated to creating and supporting a diverse, equitable, and inclusive environment, and to creating solutions that benefit all people, particularly those most affected by environmental damage and climate change.

For more information on the school, click here .

The Department of Energy Science & Engineering (ESE) focuses on developing the engineering science needed to transform the global energy system to sustain the people and the planet.

The Department of Energy Science & Engineering is seeking an experienced student services professional to provide administrative and operational support to faculty and students as a member of the ESE Student Services Team. The Assistant Director of Student Services will be responsible for all student services matters, including making recommendations regarding student advising through the declaration process, academic curriculum, event planning, financial aid, housing, registrar services, visa services, student life, career counseling, and academic services using Stanford defined policies and practices and professional knowledge. The position is also responsible for advising students on course selection and degree progress, course scheduling, bulletin updates, and maintaining relevant web site pages. The position will report to the Director of Finance and Operations.

Your Responsibilities will include:
  • Independently manage all aspects of graduate, co-term, and undergraduate student programs, including interpretation of policies, analysis and problem solving for oftentimes complex and sensitive issues, and advising/recommending action plans. Analyze and recommend program improvements.
  • Work with the Admissions Committee to support annual processes. Evaluate and make recommendations on program eligibility and suitability and review decisions made by other ESE staff.
  • Provide advice and counsel to students on a range of issues including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions. Triage and recommend solutions for complex and sensitive issues and maintain confidentiality at all times. Escalate issues to a senior advisor where necessary.
  • Oversee course scheduling, Stanford Bulletin entries, room scheduling, and other logistics related to academic operation. Continuously assess operations and develop recommendations to optimize.
  • Manage postdoctoral and visiting scholar appointments.
  • Maintain knowledge of individual student coursework and interests and apprise students of relevant research, fellowship, and scholarship opportunities. Participate in related student recruitment and selection.
  • Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
  • Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses, and to influence current processes and policies. Identify gaps in data, additional data sources, or additional analysis that could be helpful in enhancing ESE programs and courses.
  • Oversee and implement the setup and maintenance of financial aid and other support for all graduate students and postdoctoral scholars.
  • Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
  • May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs, and other external functions. Develop and execute outreach strategies, nurture community relationships, and represent ESE externally.
  • May provide oversight of financial processes such as budgets, financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
  • May train and supervise other staff, volunteers, students, and temporary workers.
To be successful in this position, you will need:
  • Bachelor's degree and a minimum of three years of relevant experience, or combination of education and relevant experience.
  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
  • Advanced analysis and problem-solving skills.
  • Advanced computer skills, including experience with Microsoft Office Suite.
  • Advanced customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
In addition, our preferred qualifications include:
  • Knowledge of Stanford University systems and policies.
Physical Requirements
  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
The expected pay range for this position is $69,100 to $104,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

How to Apply

We invite you to apply for this position by clicking on the "Apply for Job" button.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
  • Freedom to grow . We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture . We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you . Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun . Stroll through historic sculptures, trails, and museums.
  • Enviable resources . Enjoy free commuter programs, ridesharing incentives, discounts and more
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form .

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information
  • Schedule: Full-time
  • Job Code: 7502
  • Employee Status: Regular
  • Grade: H
  • Requisition ID: 103920
  • Work Arrangement : Hybrid Eligible

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